Technical Project Manager

Purpose

Reporting to the Head of Project Management and Technical Support France you will manage strategic projects and provide technical support for a portfolio of clients in the electronic banking transportation and loyalty sectors.

You will work in demanding highly technological environments where service quality and customer satisfaction are top priorities.

Key Missions

Project management

Be the primary point of contact for your clients throughout the project lifecycle
Define the scope and planning and ensure the delivery of each phase of the project
Gather and formalize customer requirements; identify the appropriate IDEMIA products and services and the most relevant project approach
Structure and coordinate internal and cross-functional teams to ensure a precise understanding of needs and optimal execution
Ensure right first time delivery in accordance with quality and performance requirements
Manage all stakeholders resources risks and dependencies from the initial request to the transfer to operational teams (BAU)
Implement effective control mechanisms (planning quality communication risk management)
Produce project reports define and supervise test plans ensure the transition to operational teams and lead the project closure

Customer relations & consulting
Manage retain and develop your client portfolio as a technical expert
Provide advice to clients and internally on existing solutions and technological innovations
Provide support recommendations and technical assistance including in the context of BAU activities
Identify opportunities for continuous improvement and propose high value-added optimizations

Internal collaboration
Contribute to team dynamics by providing cross-functional support (replacements business continuity)
Promote information sharing documentation and knowledge capitalization
Work closely with internal teams to ensure project consistency and efficiency

Profile & Other Information

Education
Bachelors degree 4/5 (or equivalent experience)
Professional English (technical and commercial)
Proficiency in office tools (Word Excel Outlook)
Occasional travel in France

Interpersonal skills

Proactivity autonomy and sense of responsibility
Excellent written and oral communication skills
Ability to work well in a team or independently
Ability to manage priorities and work under pressure
Ability to manage several projects simultaneously with rigor

Experience & skills
Experience in project management in a complex technical environment in direct contact with customers (essential)
Project management certification (Prince2 PMP Agile etc.) appreciated
Experience in a secure and/or regulated environment appreciated
Knowledge of the electronic banking transportation or loyalty sectors appreciated
Good understanding of organizational environments and customer issues