North America Director, Critical Environments

SUMMARY

The North American Director Critical Environments is a senior leadership role responsible for overseeing the strategy performance and continuous improvement of critical environment facilities across North America for the Client Business Groups (CBG) organization. This includes data centers call centers and other high-availability high-risk facilities where uptime environmental control and compliance are paramount. The Director will lead a team of regional critical environments managers and specialists drive operational excellence ensure regulatory compliance and partner with clients to deliver world-class facility management services that support their most sensitive and business-critical job description positions the role as a true Senior Leadership position within a facility management organization emphasizing both technical depth and business leadership.

KEY DUTIES & RESPONSIBILITIES

Strategic Leadership

• Develop and execute the North American strategy for critical environments aligned with global standards and organizational objectives.
• Identify opportunities for service expansion innovation and operational efficiency in the critical environments portfolio.
• Lead the standardization of best practices processes and technologies across client business-critical spaces working with the FM organization.

Operational Excellence

• Oversee day-to-day operations of critical facilities ensuring zero unplanned downtime events/business disruptions with alignment within the US and CA GMs.
• Implement and monitor robust preventive maintenance predictive maintenance and reliability-centered maintenance programs.
• Manage risk business continuity and disaster recovery planning for critical environments.

Team Leadership & Development

• Build mentor and lead a high-performing team of critical environments professionals across the U.S. and Canada.
• Foster a culture of safety accountability technical excellence and continuous improvement.
• Support talent acquisition succession planning and professional development.

Client Partnership & Service Delivery

• Act as the senior leadership point of contact for CBG with critical environment requirements.
• Ensure SLA/KPI performance exceeds client expectations.
• Collaborate with sales and business development teams on RFP responses and contract renewals.

Compliance Safety & Quality

• Ensure full compliance with all relevant regulations standards and certifications (including ASHRAE NFPA OSHA local environmental regulations etc.).
• Champion safety programs and maintain an exemplary safety record.
• Lead internal and external audits incident investigations and corrective action programs.

Innovation & Sustainability

• Evaluate and implement emerging technologies (DCIM BMS AI-driven predictive analytics energy-efficient cooling solutions etc.).
• Drive sustainability initiatives including energy efficiency water usage reduction and carbon footprint minimization in critical facilities.

This is a regular full-time position with a salary range of $129682 - $162103 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education professional designations and performance related to this role.