Executive-Sales EBC

POSITION SUMMARY

• Convert business through proposal negotiation and contractual agreement to ensure all revenue potential and targets are achieved on both properties.
• Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
• Responds to telephone and email inquiries/ requests for group business in the defined timeline.
• Create and maintain accurate customer meeting/event records in SFAweb capture feedback and make suggestions for adapting offering.
• Processes the correspondence within 24hrs.
• Prepares and maintains accurate account information and profiles in SFAweb.
• Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol (MILEADS)
• Generate contracts addendum proposals and other related booking documentation.
• Ensure strong knowledge of cluster Conference & Events products and selling strategies.
• Utilizes selling skills to book all aspects of meeting in one phone call.
• Proficiency in meeting room set-ups A/V and other support services
• Strong knowledge of both hotels in the cluster; selling features benefits and objectives.
• Understanding of contract management and legalities.
• Maximize revenue by up-selling creative F&B and other event options.
• Understand and follow hotels strategy as developed by revenue management.
• Understand and achieve both team and individual goals.
• Systems and software knowledge (SFA Web Microsoft Internet Marriott Global Source).
• Perceive the wider impact of issues on the immediate business environment.
• Focus on the customer and find ways to meet exceed their expectations.
• Build productive relationships with colleagues both internally and externally.
• Sell corporate and group events with accommodation (conferences conventions incentive trips weddings etc.).
• Manage the entire sales cycle (lead close handover to operations).
• Participate in site inspections sales visits and familiarization trips.
• Ensure a smooth transition of the event to the Events/Banquets department.
• Ensure a sales experience aligned with Marriott Bonvoy standards.
• Manage objections special requests and resolve sales issues.
• Ensure customer loyalty and repeat business.

Profile

• Advanced English (required): conversational written and business proficiency.
• Experience using Marriott systems (SFA CI/TY or others) desirable (not required).
• Technical or university studies in Hospitality Tourism Business Administration Marketing Public Relations or a related field.
• Minimum 24 years of experience in hotel sales ideally in events and groups.
• Previous experience in international chain hotels or the premium segment is desirable.
• Strong results orientation and goal achievement.
• Excellent negotiation and closing skills.
• Strategic thinking and opportunity analysis.
• Excellent communication and presentation skills.
• Proactive self-reliant and organized.
• Collaborative work and a customer service focus.
• Ability to handle multiple requests and clients simultaneously.