Technology Support Lead

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead at JPMorganChase in Corporate Infrastructure Platforms Data Center Services you will play a leadership role in ensuring the operational stability availability and performance of our production this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firms systems. This experience will will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

• Ensures a stable reliable operation of the data center environment

• Leads a team of technologists providing 24x7 on-site support in two of the Firms critical data centers
• Manages a team of fulltime employees across both sites including performance management development planning and coaching
• Oversees contractors and vendor performance supporting site operations
• Serves as a key escalation point for operational incidents customer engagement and strategic site initiatives
• Provides senior operational leadership during incidents large scale planned events and daily escalations
• Escalates and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
• Leads incident problem and change management in support of technology infrastructure
• Ensures adherence to the data center standards safety requirements and risk and control expectations

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Proven experience leading technology support operations in a missioncritical 24x7 data center environment
• Demonstrated people management experience including fulltime employees and contract staff
• Strong incident management and escalation leadership experience in high-availability environments
• Ability to engage directly with LOB customers and senior stakeholders
• Ability to balance daytoday operational management with participation in strategic and projectbased initiatives

Preferred qualifications capabilities and skills

• Experience supporting data center exit consolidation or transformation initiatives
• Strong understanding of IT infrastructure operations including handsandfeet support logistics and site services
• Previous experience managing teams in multiple geographical locations
• Working knowledge in one or more general purpose programming languages and/or automation scripting