Software Analyst II (LO Tech)

ABOUT THE POSITION

Although were an apparel and footwear-focused company technology is central to everything we do. Columbia Sportswears Digital Technology (CDT) group enables an IT infrastructure and applications across four global brands a global supply chain and 500 geographically dispersed stores. These teams support in-store mobile and data platforms to enhance customer interface and service in an ever-evolving industry.

The Software Analyst II clarifies and documents business and users needs and aligns solutions to meet them. Supports and maintains software-as-a-service (SaaS) packaged software and/or enterprise-wide applications. This person maps business processes to application(s) to best deliver value and maximize application functionality. The role performs configuration setup and updates of the application as well as manages access control. This person builds and produces reporting for business needs. The role recommends changes in application development maintenance and system standards.

HOW YOULL MAKE A DIFFERENCE

• Business & Application Enablement:
  • Contribute to and help refine the teams backlog. Help inform delivery estimates (story points) prioritization identify dependencies and influence the product roadmap. Support backlog grooming and document priorities. Assist in gathering Confidence and Effort inputs for prioritization scoring. Seek guidance to understand tradeoffs and dependencies.
  • Apply knowledge to partner with teammates and the delivery manager to break down work into reasonable sizes that can be accomplished in a single iteration. Ensure stories have clearly understood value and defined acceptance criteria. Write user stories with review and support from senior analysts. Capture requirements and test scenarios. Seek guidance to understand how delivery and performance data informs planning decisions
• Development:
  • System Configuration: Responsible for the design configuration testing monitoring and support of a platform or application to deliver business value. Help setup system users through role-based authorization. Build subject matter knowledge for a domain or capability area and/or single application. Adhere to team/application standards where applicable.
  • Quality & Performance: Ensure new features/functions are tested thoroughly. Leverage automation to accomplish repeatable tasks where possible and appropriate. Troubleshoot and fix bugs where applicable.
  • Observability: Monitor and observe health availability and performance of software in production to provide appropriate application support. Help implement new monitoring and proactive alerting mechanisms to inform the team of issues before problems reach consumers/stakeholders.
  • Technical Skills: Start building skills to navigate application data programmatically (such as via SQL or scripting languages).
• Ways of Working:
  • Participate in teams delivery ceremonies.
  • Help drive collaboration within the team through participation in practices such as pair programming with peer Software Engineers.
  • Partner with business stakeholders to ensure application changes are delivered in a way that can be adopted by business users to create value for the organization. Ensure business users are trained appropriately to take advantage of the change
  • Build rapport with cross-functional peers.
  • Track assigned items
  • Escalate issues and blockers early and constructively to the right people. Share updates and ask clarifying questions.
  • Pull basic and established metrics with guidance. Support tracking of team-level KPIs.
• Architecture & Design: Seek to understand application architecture for the teams limited area of responsibility

YOU ARE

• A developing analytical thinker who is building the ability to break down business problems into system and configuration solutions with guidance from senior team members
• Curious and eager to learn with a willingness to work through ambiguity ask clarifying questions and seek guidance when navigating trade-offs between business needs and system capabilities.
• A growing communicator who is building confidence translating between business stakeholders and technical partners and who shares updates and asks questions proactively
• Detail-oriented and dependable with a focus on accuracy follow-through and quality in every deliverable
• A collaborative teammate who builds rapport with cross-functional peers and contributes positively to team dynamics and knowledge sharing

YOU HAVE

• Bachelors degree applicable certification or equivalent experience.
• 2 4 years professional experience
• Familiarity with configuring and supporting SaaS or packaged enterprise systems (e.g. ERP PLM supply chain commerce or operational platforms)
• Exposure to translating business requirements into system configurations workflows and data structures
• Basic awareness of integration concepts data flows and upstream/downstream dependencies between systems
• Experience supporting testing activities including assisting with user acceptance testing and validation
• Beginning to build skills navigating application data using SQL or similar tools to support analysis and troubleshooting
• Familiarity with reporting tools such as Power BI

#LI-SA1

#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.