Program Support Technician

Title: Program Support Technician

State Role Title:Admin and Office Spec III

Hiring Range: $40170 - $53013

Pay Band: 3

Agency: Virginia Department of Health

Location:HAMPTON HQ

Agency Website: Type: General Public - G

Job Duties

This posting is to fill multiple vacant positions.

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 32 local health districts. These entities work together to promote healthy lifestyle choices that can combat chronic disease educate the public about emergency preparedness and threats to their health and track disease outbreaks in Virginia.

As part of the Virginia Department of Health the Hampton and Peninsula Health Districts (HPHD) are two health districts serving the residents of Hampton Newport News Poquoson Williamsburg and the Counties of James City and Yorktown.

The Hampton and Peninsula Health Districts are focused on four key pillars to create a sustainable and engaged workforce:

1. Workforce Development and Training
2. Culture and Climate
3. Community Engagement and Partnerships
4. Communication and Openness

Through these pillars we aim to achieve our mission of becoming the healthiest districts in the state and better serve our communities. Apply and join the Virginia Department of Healths efforts to become the healthiest state in the nation.

The Virginia Department of Health offers 12 paid holidays medical dental vision and life insurance retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick family/personal and annual leave.

If so then the Peninsula Health Department is searching for you to fill one of our Program Support Technician roles! We are currently seeking Program Support Technicians to be the first point of contact for the Environmental Health Division in our Newport News Hampton and Williamsburg Offices. The program support technicians will provide professional and courteous service to our walk-in customers and responding to the publics inquiries over the phone. The program support technician will also provide administrative support to the Environmental Health team by accepting applications and processing payments for permits; accurately and efficiently entering Division data into the Environmental Health Database and other Microsoft Office programs while accurately filing and maintaining environmental health records including permits and inspection records. Additional duties may include vital records and cashier functions.

Independently performs technical office tasks in support of a single program area regularly requiring application of policy and procedures. Characteristic activities: Serves as contact and information resource for one or more programs; serves as lead worker to direct advise and train others; designs and directs workflow processes; research and process claims; collects data and prepares reports on program activities. May provide performance input regarding staff to appropriate supervisor.

Minimum Qualifications

Knowledge of office procedures computer and software technology use of policies & procedures and customer service
Strong interpersonal and communication skills orally and written
Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD EXCEL and database entry) and general office equipment (copier fax calculator)
Ability and experience with setting up and maintaining files & manuals
Ability to maintain confidentiality
Ability to follow and apply established procedures and applicable policies

Additional Considerations

Knowledge of administrative duties in Environmental Health programs
Basic accounting and invoicing skills
Experience working in the Environmental Health Database (EHD)
Current Virginia Notary Certification

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed mailed or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Services Child Abuse and Neglect Central Registry check U.S. HHSIG Exclusion List check employment reference check and E-Verify. Other financial credit driving background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture hair type and protective hairstyles such as braids locks and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy childbirth or related medical conditions. VDH employees have a shared Code of Ethics which can be found in the bottom banner of our website: .

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: HPHD Human Resources

Phone: 757.594.8045

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.