SAP NS2 DevOps Engineering Manager (Herndon, VA preferred)

SAP NS2 DevOps Engineering Manager - Herndon VA (preferred)

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data; Must be a U.S. NS2 does not offer Visa sponsorships for this role

All internals must have Managers approval to transfer.

Job Description

Our Infrastructure Build and Operations organization is responsible for building and operating secure reliable environments for our customers. We are an automation-first organization: our teams use Terraform and Ansible to provision configure and manage customer environments across multiple clouds.

We are looking for a DevOps Engineering Manager to lead the team that builds and evolves the control plane for Infrastructure Build and Operations - owning how we orchestrate standardize and automate the execution of our build process at scale. This role focuses on automating how we build andoperatecustomer as well as day2 operations (changes patching scaling and lifecycle management). The ideal candidate combines deep infrastructureascodeexpertisewith strong people leadership and a product mindset toward internal platforms and tooling.

RESPONSIBILITIES

• Lead and develop a high-performing engineering team within Infrastructure Build and Operations focused on building andoperating automation (platforms pipelines and tooling that execute Terraform and Ansible at scale).

• Own the end-to-end strategy for how Infrastructure Build and Operations automates both building and operating customer environments including workflow orchestration pipeline design and integration with ticketing approvals observability and run operations.

• Design and oversee implementation of standardized patterns modules and frameworks for automated execution of Terraform and Ansible enabling other build/operations teams to deliver consistent secure environment builds androutine operations.

• Collaborate closely with environment build teams operations teams security and product stakeholders to understand requirements and translate them into control-plane capabilities reusable automation and self-service workflows for provisioning and ongoing operations.

• Build andoperaterobust automation pipelines that orchestrate Terraform and Ansible runs for both initial provisioning and operational changes including plan/apply workflows approvals rollbacks drift detection and change reporting.

• Promote and guide adoption of generative AI and other automation tooling to streamline environment builds incident response troubleshooting and routine operational tasks improving quality and reducing manual effort.

• Oversee implementation and continuous improvement of monitoring logging and audit capabilities for Terraform and Ansible executions providing full traceability of who changed what where and when across customer environments.

• Establish and enforce standards for documentation runbooks and onboarding materials so that other Infrastructure Build and Operations teams can effectively and safely consume the control-plane services for both build and operations use cases.

• Partner with leadership to communicate status risks and outcomes for major automation and operations-improvement initiatives ensuring alignment across Infrastructure Build and Operations and adjacent teams.

KNOWLEDGE AND SKILLS

• Demonstrated leadership and stakeholder management skills; able to collaborate influence and drive adoption of common platforms and standards across multiple teams.

• Experiencewith Terraformand Ansible

• Proficiencyin Python and shell scripting (e.g. Bash) for building automation tooling pipeline integrations and utility services around Terraform and Ansible.

• Background in Linux OS deployment configuration troubleshooting and performance tuning in production environments.

• Solid understanding of SDLC and modern DevOps practices including Git workflows CI/CD trunk-based development automated testing for infrastructure-as-code and release management of operational changes.

• Strong knowledge of foundational services in at least one major cloud provider (AWS Azure or GCP) and the ability to reason about multi-cloud patterns and controls for environment automation and operations.

• Strong investigation and debugging skills forfailures Terraform/Ansible execution issues and cross-environment configuration problemsimpactingboth provisioning and day2 operations.

• Experience with centralized logging metrics and observability for automation platformsIaCexecutions and operational events in customer environments.

• Working knowledge of networking (IP routing subnetting DNS load balancing) sufficient to guide teams building network-relatedIaCand troubleshoot environment issues

• Experience with ticket management (e.g. ServiceNow) including integrating automation workflows with change incident problem and request processes.

Minimum qualifications

• Bachelors degree in Computer Scienceor equivalent practical experience.
  10 years of experience in cloud infrastructure automation or DevOps roles with significant hands-on work in Terraform and Ansible.

• 3 years of experience leading engineering teams (people management or formal tech lead) in DevOps SRE platform or infrastructure-focused organizations.

• 5 years of Terraform experience including designing and operating production-gradeIaCfor complex multi-environmentor multi-tenant use cases.

• 5 years of Ansible experience including building reusable roles/collections and integrating Ansible with CI/CD pipelines and operational workflows.

• Demonstrated experience designing and delivering automation platforms pipelines or frameworks consumed by multiple teams for both provisioning and ongoing operations.

• Strongunderstanding of core networking: TCP/IP DNS routing and cloud connectivity.

• Candidates based within commuting distance to the Herndon VA office are strongly office expecectations for local candidates are 2-3 times a week.
• Must be able to travel quarterly for team meetings.

Preferred qualifications

• Hands-on experience architecting oroperatinginternal control planes / platform services that orchestrate Terraform Ansible or similarIaCtools for both build and operations.

• Hands-on experience with AI/ML tooling orleveraginggenerative AI to improve engineering workflows operational runbooks and automation quality.

• Experience building andoperatinglarge-scale distributed systems or shared platform services in cloud or hybrid environments.

• Strong written and verbal communication skills witha track recordof producing clear technical documentation design proposals and executive-ready status updates.