Bilingual Trainer

Position Type:

If youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.

As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industry-leading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.

Job summary

The Trainer is primarily responsible for delivering training (virtual and in-person) to new and existing operational employees. Theysupport the design development and organization of various training materials and programs. They conduct training needs assessments to identify learnerrequirements monitor learner progress from delivery through testing and evaluation and share results with leaders to ensure training effectivenessand measurablesuccess. They foster an engaging interactive and creative learning environment by using blended methodologies including virtual instructor-led training self-directed e-learning modules interactive case studies knowledge-based assessments simulations hands-on production activities.

Key Responsibilities

Deliver End-User Training

• Deliver end-user (in-person virtual or hybrid) training for Operations teams through various learning instructional methods (eLearning instructor-led collaborative blended) primarily via virtual platforms and in personasrequired by business needs.

• Apply adult-learning principles to support learner engagement retention and skill development.

• Provide ongoing support to learners during and after training to reinforce desired learning outcomes.

• Offer individualized coaching and guidance throughout and following training sessions.

• Provide constructive and timely feedback to support performance expectations.

• Ensure participant engagement and foster a respectful inclusive and effective learning environment.

Provide Curriculum Design Input

• Validate course design including content relevance flow and instructional style.

• Test and review new learning modules (e-learning assessments exercises) and provide feedback.

• Support the Training Modernization project by contributing to timeline negotiations project goals and ensuring deadlines and service standards are met.

Manage Training Measurements

• Facilitate quizzes practical assessments and knowledge checks to evaluate learning effectiveness.

• Monitor and document learner performance progress achievements and development needs.

• Communicate training outcomes attendance and required follow-up actions to leadership.

• Coordinate and evaluate LMS-based knowledge assessments and adapt training strategies as needed.

• Assess hands-on competencies through direct observation and review of recorded sessions.

• Generate analyze and share key LMS reports on a consistent basis.

• Review post-training surveys performance trends and KPIs to recommend curriculum enhancements.

Foster Stakeholder Support and Collaboration

• Conduct training needs analysisby collaborating with staff and leadership.

• Provide leaders with scheduled learner progress reports including results observed behaviors and recommendations.

• Ensure learner system access profiles are complete and active prior to onboarding.

Qualifications

Education

Diploma or degree in Education HR Adult Learning or related field

Experience
Minimum 2years of relevant training and facilitation experience through classroom online virtual and web-based methodologies

Knowledge and Skills

• Knowledge of and practical application of adult learning principles and instructional delivery principles

• Easily gains trust and support of peers encourages collaboration remains composed and is receptive to feedback

• Excellent time management skills; effectively establishes priorities and adapts to change

• Strong presentation and facilitation skills with the ability to clearly explain concepts and provide direction

• Life-long learner with interest in Medavie Claims and Administration systems products processes and learning industry best practices

Language
Bilingualism (French and English): To meet the needs of our clients the person in this role must be bilingual

Whats in it for you

• A stimulating and friendly work environment rooted in Medavies core values: (Caring Accountable Responsive Innovative and Communityminded)

• Opportunities for all employees to take initiative make suggestions and think outside the box

• A diverse team of colleagues with experience in various fields

• A health and dental care plan that is 100% employerpaid from the first day

• A performance bonus program

• A culture that strongly supports employee learning and professional development

• Worklife balance that includes flexible schedules and the possibility of working from home

• An environment focused on employee wellbeing with health assessment tools and funding for sports and wellnessrelated activities

#CBM1
#LI-VS1

Pay Range:

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge skills qualifications experience and education/ addition to Base Pay eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools including AI to assist in screening applications.

If you experience any technical issues throughout the application process please email: .