About Our Company

Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.

When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.

Job Description

Job Description

Home Location: 4650 Westway Park Blvd Houston TX 77041

Shift: Monday - Friday 8am - 5pm

As an Outbound Call Center Representative you will offer inbound and Auto-dialer outbound phone support using telephony and EMR system(s). The ideal candidate has experience in a high fast paced call center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy. Knowledge of the healthcare industry including clinical terminology insurance medical billing processes and EMR/HIN systems preferred but not required. The ability to have premier service interactions with patients is critical to success in this role in addition to processing with operational accuracy and excellence.

How You Will Get Things Done:

• Answer all phone calls in a patient empathetic and passionately communicative manner

• Consistently process requests with the absolute highest degree of operational accuracy

• Schedule appointments and demonstrate active listening to identify and analyze client problems providing information and solutions in a timely manner

• Collect and update new patients demographic and insurance information

• Provide clear thorough and accurate documentation of all interactions with patients and other individuals on behalf of patients in the patients electronic health records

• Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards

• Maintain access to the Health Information Exchange (HIN) and other related systems

• Maintain and work with Health Information Technology to proactively identify the need for patient care

• Handle high volume rapid pace Inbound and Auto Dial Outbound calls

• Navigate patient to care as assigned

How You Will Build Trust:

• Communicate effectively including appointment details insurance information and medical questions via telephone email and chat

• Ensure that all barriers to care (such as language transportation restrictions or financial needs) are addressed

• Deliver on a commitment to solve problems with patience and understanding providing knowledgeable and thoughtful service to exceed expectations

How You Will Innovate:

• Use HIN and other related systems to gather information needed to coordinate care and keep patients electronic health records up to date with the status of care that is being coordinated

EXPERIENCE TO DRIVE CHANGE

• High school diploma or GED

• 1 year of experience working in a fast paced high growth call center

• Experience working with an Outbound Auto-Dialer required

• Excellent telephone etiquette

• Skilled in basic computer operations and EMR

• Experience working with Saleforce preferred

• Service center excellence

• Experience in the medical or health insurance field preferred

• Bilingualin English and Spanish preferred

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:

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