An Immediate Opening Employee Benefits Account Service Associate (Experienced)

Watkins Insurance Group: Austin TX Privately Owned Voted a Top Workplace 14 Years in a Row

POSITION SUMMARY

(The official title is Benefits Service Advisor)

Watkins is a relationship-driven agency where expertise teamwork and service excellence matter. We are hiring a Service Advisor to join our Employee Benefits department to support our employer group clients with benefits administration and help us maintain the trusted high service experience they expect.

This position offers a strong starting point for someone eager to learn employee benefits through hands-on service work.

WHAT YOULL DO

• Guide with Care: Answer benefit questions support claims resolution and ensure employers and their employees feel informed and supported
• Build and maintain enrollment platforms: Set up renew and maintain online enrollment platforms for open enrollment
• Support open enrollment execution: Create custom open enrollment documents and materials that help employers communicate benefits clearly to their employees
• Resolve billing issues: Research billing discrepancies and work with carriers and internal teams to support accurate invoicing and resolution
• Keep Work Moving: Work open activities daily manage incoming mail emails and carrier documentation to meet service timelines and prevent delays
• Uphold Accuracy: Maintain organized current and complete records to support service standards and compliance
• Contribute to Client Satisfaction: Help ensure a smooth positive experience by following workflows and supporting your team in delivering prompt accurate service.
  

WHAT YOU BRING

• Active L&H License
• Two-Three years of Employee benefits insurance experience (agency setting)
• Knowledge of benefits administration
• Proficiency with Microsoft Office applications
• Solid communication organization and follow-through

Preferred

• Experience using Applied EPIC and/or Employee Navigator

WHAT YOULL LOVE

• Exposure to carrier communication billing research and claims support
• Hands-on exposure to employee benefits administration
• Experience working with online enrollment platforms like Employee Navigator
• A structured team environment where you can learn benefits administration step by step
• Clear workflows training and support that help you build confidence and skills
• Competitive pay and benefits effective the first of the month following hire
• Growth opportunities and professional development in a company that values people and innovation
• Tools and training that help you grow and stay current with evolving technology
• A workplace that values clarity service and doing whats right
• A flexible hybrid schedule (2 in-office days) based on your location that enhances collaboration and relationship-building.

ABOUT WATKINS INSURANCE GROUP

Watkins Insurance Group is Central Texass largest independently owned insurance agency. Since 1949 we have helped protect people property and purpose with clarity advocacy and local expertise. With more than 160 professionals across Texas we deliver the strength of national carrier relationships and the service of a trusted local partner.

READY TO APPLY

If this feels like the right fit apply today. Our team reviews applications weekly.

Required Experience:

Senior IC