Program ManagerCustomer Service

Larson Cando

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profile Job Location:

Tamarac, FL - USA

profile Hourly Salary: $ 35 - 45
Posted on: 5 hours ago
Vacancies: 1 Vacancy

Job Summary

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Program Manager / CSM
Report To:
COO & President
Responsibilities & Duties (Included but not limited to):
  • Delivering every project on time within budget and within scope.
  • Maintain regular communication with assigned customers understand expectation form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCIs Representative.
  • Assist in contract negotiations and management of contacts.
  • Manage production priority schedule with other CSMs and planning team.
  • Assist in the definition of project scope and objectives involving all relevant stakeholders and ensuring technical feasibility.
  • Develop and track project costs and provide cost estimated to customers as required establish minimums.
  • Manage changes to the project scope project schedule and project costs communicate to internal and external customers / stakeholders.
  • Measure project performance with planning and finance.
  • Successfully manage and grow the relationship with the client and all stakeholders.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive project documentation.
  • Receive notice of project input from customer and communicate to planning and finance.
  • Collect necessary data.
  • Research and confirm workscope items using planning and inspection resources.
  • Develop initial cost estimate (With buy in from QA and Production)
  • Initiate Work Order.
  • Call and run induction meeting.
  • Track project progress working with planning to include long lead-time items.
  • Adjust cost estimate based on inspection findings repairs and customer supplied materials.
  • Coordinate and manage CFM / COP.
  • Communicate accurate project status to customer.
  • Assist finance with invoice generation and approvals.
  • Resolve customer concerns or open items to mutual satisfaction.
  • Marketing Daily.
Desired Applicant Skills / Experience:
  • Bachelor Degree in Business / Marketing or equivalent experience.
  • Good understand of aircraft materials P/N and trace requirements.
  • Quantum software experience
  • Computer skills in MS Office products including Outlook Word Excel and Power point.
  • Strong analytical and project management skills
  • Confident outgoing and dynamic personality
  • Strong creative outlook.
Company Benefits
  • Weekly Pay Direct Deposit
  • Paid vacation/sick time/holidays
  • Salary commensurate with experience
  • Medical Insurance
Compensation: $35.00 - $45.00 per hour



About Us

LCI is an FAA/EASA/CAA certified repair station located in Florida USA specializing in commercial aircraft engine repairs modifications QEC Kitting/fitment piece-part overhaul and engine sales/exchanges. Over 25 years in business supporting major lessors/asset owners airlines and OEMs throughout the world. While providing value added solutions to our customers we efficiently manage engine upkeep and meet critical turn-times with the support our back-shop facilities which include inspections testing repairs & overhaul of mounts piece-parts & components. These extensive in-house capabilities enable us to control cost and completion/delivery dates which is why many customers around the world select LCI as their engine repair and maintenance provider.



Required Experience:

Manager

Benefits:Dental insuranceHealth insurancePaid time offTraining & developmentVision insuranceProgram Manager / CSMReport To:COO & PresidentResponsibilities & Duties (Included but not limited to):Delivering every project on time within budget and within scope.Maintain regular communication with assign...
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