Posting Date

The Certified Pharmacy Technician position reviews and processes formulary exception requests through the determination process based on clinical criteria/guidelines.

The Clinical Pharmacy Management Team is an integral part of the Clinical Enterprise Department whose charter is to create the future of healthcare by innovating clinical practice design improving quality of care service and life.

ESSENTIAL DUTIES & RESPONSIBILITIES of the CERTIFIED PHARMACY TECHNICIAN

ESSENTIAL FUNCTION - % OF TIME

1. 90%

• Perform complete accurate and consistent reviews of formulary exception medication or product requests; including review of appropriate labs and supporting documentation against pharmacy clinical criteria/guideline which also involves referral/escalation of requests when appropriate to clinical experts with appropriate recommendations.

• Utilize appropriate approval and denial language on approval and denial messages and provide alternatives based on clinical guidelines.

  • Accurate ordering of products and medications on behalf of dialysis facilities

  • Maintain on-going communication with facility teammates resolve technical processing issues and escalate all outstanding issues including drafting written responses correspondence emails and spreadsheets as required

  • Ensure that current and accurate communication with facility teammates occurs in a clear timely and concise manner

  • Facilitate effective operational workflow as a Certified Pharmacy Technician

  • Monitoring patient information and records to ensure that all documentation is created and maintained accurately and in accordance with HIPAA regulations

  • Answering phone calls from facility teammates doctors and external vendors with professionalism and courtesy

  • Triaging calls appropriately and providing problem resolutions where applicable

  • Ensuring metrics and service standards are met for optimum customer experience

  • Evaluating helpdesk processes and procedures and suggesting methods to improve operations efficiency and service

  • Handling confidential information with sound judgment as a Certified Pharmacy Technician

  • Being knowledgeable and providing consistent communication of DaVitas standardized policies and procedures for the Formulary Exception process

  • Attend team meetings phone conferences and training as needed

  • Know understand and follow teammate guidelines employment policies and department or company procedures

  • Consistent Regular punctual attendance is an essential responsibility of this position

  • May request assistance from Coordinator II/III as needed with advanced or complex circumstances

  • Effectively and proactively communicate with Coordinator II/III

• Assist with special projects as assigned by Clinical Operations management or its partners Other duties and responsibilities as assigned for the Certified Pharmacy Technician

EDUCATION AND EXPERIENCE for a CERTIFIED PHARMACY TECHNICIAN

EXPERIENCE: 0 to 2 years

EDUCATION: Vocational/Technical School Certificate Degree

SPECIALIZED EXPERIENCE EDUCATION TRAINING OR QUALIFICATIONS of a CERTIFIED PHARMACY TECHNICIAN

• High school diploma or equivalent REQUIRED

• Associates or Bachelors degree in related field PREFERRED

• Registered Pharmacy Technician REQUIRED

• Intermediate computer skills and proficiency in MS Word Excel and PowerPoint required; advanced skills and proficiency in MS Outlook REQUIRED

Here is what you can expect when you join our Village as a Certified Pharmacy Technician:
A community first company second culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health your financial well-being and your future.
Dedication above all to caring for patients suffering from chronic kidney failure across the nation.

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out
• Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Required Experience:

IC