Senior Operations Manager

POSITION SUMMARY: The Senior Operations Manager provides strategic and hands-on leadership to the organizations Operations Department overseeing administrative and technical functions that ensure efficient compliant and high-performing internal systems. This role manages multiple operational teams including Facilities IT Data and Administrative Services to ensure seamless coordination and alignment with organizational goals. The Senior Operations Manager is responsible for building operational infrastructure driving process improvement initiatives managing compliance with regulatory and organizational standards and fostering cross-departmental collaboration. This position requires an experienced leader skilled in managing diverse teams optimizing systems and workflows and ensuring operational excellence across the organization.

KEY RESPONSIBILITIES:

• Department Oversight and Leadership: Provide direct supervision and support to multiple operational teams including Administrative Technical (IT/Data) and Facilities functions. Establish clear goals roles and performance expectations for each team and ensure alignment with organizational objectives.
• Job Task Analysis: Conduct job task analyses and key informant interviews to understand and document the requirements and responsibilities of various roles.
• Documentation Management: Create and manage comprehensive documentation for processes procedures and compliance requirements to ensure consistency and accessibility across departments.
• System and Process Mapping: Develop and implement system and process maps to optimize organizational operations streamline workflows and promote cross-departmental efficiency.
• Time Studies: Perform time studies and workflow evaluations to assess efficiency and identify opportunities for improvement across multiple operational areas.
• Project and Change Management: Lead cross-functional projects from planning through execution and evaluation. Develop project charters timelines and deliverables ensuring milestones are met within scope and budget. Facilitate the adoption of new tools systems and processes across the organization.
• Compliance and Risk Management: Ensure adherence to federal state and local regulations as well as internal policies and procedures. Partner with leadership to maintain operational readiness for audits and certifications.
• Training and Development: Oversee operational training and onboarding processes in collaboration with Human Resources. Build the capacity of teams through professional development mentorship and performance coaching.
• Higher-Level Administrative Functions: Take on administrative responsibilities on behalf of the organization such as managing cross-departmental systems supporting executive initiatives and ensuring consistent operational standards across all programs and departments.
• Reporting and Tracking: Develop maintain and present operational reports to senior leadership. Establish and maintain tracking systems to monitor performance indicators and guide organizational strategies.
• Continuous Improvement: Foster a culture of innovation problem-solving and accountability throughout the Operations Department and the broader organization.
• Other duties as assigned

QUALIFICATIONS:

• Bachelors degree in Business Administration Psychology Organizational Development Organizational Behavior Management Instructional Design Learning and Development or another related field.

• Minimum 3 years of experience in operations management with progressively increasing responsibilities

• Minimum 3 years of experience supervising multiple teams or departments.

• Demonstrated experience leading large-scale process improvement or systems implementation projects.

• Strong project management and organizational skills with the ability to manage competing priorities.

• Experience in system and process mapping workflow design and performance measurement.

• Knowledge of compliance frameworks relevant to nonprofit healthcare or social service organizations (e.g. HIPAA OSHA data security).

• Proven ability to manage budgets resources and complex operational logistics.

• Excellent communication problem-solving and interpersonal skills.

• Pass agency paid criminal justice screening fingerprints.

• Pass agency paid TB (Tuberculosis) screening.

• Pass agency health screening or drug testing if required.

• Possession of a valid California Drivers License and proof of valid auto insurance coverage.

• Pass agency paid MVR clearance with no more than 2 points if you are under the age of 25 our insurance company will not allow any points.

PREFERRED QUALIFICATIONS:

• Certification in project management (e.g. PMP).

• Experience in a healthcare or related industry with a strong understanding of compliance requirements.

• Familiarity with systems management data governance and organizational administration.

REQUIREMENTS:

• Represent the agency in a professional and competent manner.

• Advocate for the best interests of the agency and clients we serve.

• Establish and maintain effective working relationships with the public co-workers clients supervisors and members of diverse cultural and linguistic backgrounds regardless of race color creed religion gender sexual orientation gender identity or expression national origin age ancestry political affiliation citizenship disability medical conditions marital status amnesty and military or veteran status.

• Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.

• Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.

• Participate in assigned scheduled agency meetings in-service training conferences and other training as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.

• Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.

• Performance of assigned duties with a positive attitude and in the spirit of teamwork collaboration and cooperation.

• Communicate effectively both orally and in writing.

• Perform job duties in a safe manner to ensure a safe working environment for oneself and others.

• Participates in and/or supports agency fund development activities and events.

• Preparation of assigned reports work records statistical data job performance evaluations work plans a timely manner.

• CHS desires all leaders have competency in the following:

  • Systems Thinker Seeks to understand the big picture.

  • Creative/Innovator Can both embrace and bring forward new ideas.

  • Empathic and Relational Leader Inclusive and empowering of others.

  • Embrace Emergence Explorative ability to embrace and anticipate the unexpected

  • Boundary Spanner Connect people across boundaries extend past familiar territory community builder.