Clinical Support Representative

Position Summary

As a Clinical Support Representative at STERIS you will assist Account Managers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits EEP program utilization and/or support and Customer in-services. You will also support the after-sale process including inventory of deliveries post-order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This position will support the Virginia and Eastern NC territory.

What you will do as a Clinical Support Representative

Assist Account Managers by supporting Customer facing activities including support of projects and installations within the territory.
Possess a working knowledge of STERIS products and services (clinical applications functions features and benefits) and how to properly position them as viable Customer solutions.
Understand and effectively present technical literature and how it applies to solving the Customer needs.
Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
Act as a liaison between Service and Sales at the time of installation.
Play a support role in the after-sale process including post-order submittal OAI planning sheet sign-off and in-servicing.
Develop and maintain relationships with Customers in OR ICU (all Critical care) ED MM Biomed SPD Infection Prevention Risk Management Nursing staff and Surgeons/Physicians.
Maintain knowledge for each accounts history contacts and current and long-term purchase plans for designated products.
Identify and recognize key business opportunities and trends to appropriate team member.
Record Customer feedback and complaint information through the proper quality processes and channels.
Collaborate with internal counterparts in clinical areas healthcare design team corporate accounts sales representatives and home office support teams.

The Experience Skills and Abilities Needed

Required
Associates degree
2 years of successful medical device sales or B2B sales or clinical hospital experience
Ability to travel overnight up to 50%
Must be able to be compliant with hospital/customer credentialing requirements

Preferred
Bachelors degree
2 years of experience in Operating Room Integration or Sterile Processing Department
Experience supporting functions such as Clinical Engineering or hospital IT
Experience in B2B sales
Experience in audio visual communications

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What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is just a brief overview of what we offer:

Base Salary Incentive Compensation Program
Vehicle Reimbursement Plan (includes monthly stipend mileage reimbursement)
Cell Phone Stipend
Robust Sales Training Program
Flexible Time Off 9 Corporate Holidays Per Year
Excellent Healthcare Dental and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts