BMW Service Consultant

Chapman BMW Chandler is hiring a Service Consultant to join our team! Were looking for a customer-focused driven professional who thrives in a fast-paced environment and is passionate about delivering an exceptional client experience.

In this role you will serve as the primary point of contact for service customers guiding them through their vehicles maintenance and repair needs while ensuring clear communication and satisfaction throughout the process. This is a great opportunity to grow your career within a luxury automotive environment.

Full-time position Commission-based pay (uncapped earning potential; average $100000$180000/year)

What Youll Do
Greet customers in the service drive confirm scheduled services and document vehicle concerns
Serve as the main point of contact throughout the service process
Explain maintenance needs and technician recommendations in a clear professional manner
Provide repair estimates obtain approvals and process payments
Monitor repair progress and keep customers updated on timelines and costs
Coordinate with technicians and internal teams to ensure efficient workflow
Build lasting relationships and foster customer loyalty through exceptional service
Maintain accurate service records and documentation
Support overall service department operations as needed

What We Offer
Uncapped commission pay with high earning potential ($100000$180000/year average)
Ongoing training and professional development
Supportive team-oriented environment
Employee and family discounts on vehicles and services
Volunteer opportunities and more

Benefits
Medical dental and vision coverage
Onsite nurse practitioners for convenient healthcare access
Flexible Spending Accounts (FSA)
Life and disability insurance
Employee Assistance Program (EAP)
401(k) with company match
Generous Paid Time Off (PTO)

What Were Looking For
Minimum 2 years of Service Advisor experience with a luxury automotive brand (BMW experience preferred)
Strong customer service and relationship-building skills
Excellent communication and interpersonal abilities
Proven ability to manage time prioritize tasks and stay organized
Self-motivated with a drive to meet performance goals
Valid drivers license with a clean driving record
Ability to pass a pre-employment background check and drug screening

Schedule & Work Environment
Service Department hours: MondayFriday 7am6pm Saturday 8am5pm
5-day workweek with flexible scheduling required
Onsite role in Chandler Arizona
Work environment includes service drive office setting and occasional time in the shop

How to Apply
Submit your application for consideration. Qualified candidates will be contacted for next steps.