Senior Systems Engineer L2L2+ Support (Salesforce Platform)

About Gartner IT:

Join a world-class team of innovative engineers dedicated to building creative digital solutions that empower our colleagues and clients. At Gartner IT we drive organizational impact by delivering advanced technology solutions that power Gartners growth. We foster a culture of continuous innovation value outcome-driven success and believe that great ideas can come from anyone.

About this Role:

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2 support for the platform. Youll play a critical role in ensuring system reliability resolving complex technical issues and supporting seamless operations for our business users.

What Youll Do:

• Deliver advanced L2/L2 technical production support for the platform in a 24 x 5 environment

• Troubleshoot and resolve escalated incidents perform root cause analysis andsupport integrations

• Collaborate with cross-functional teams document solutions and drive processimprovements

• Performing minor code fixes and deploy changes as needed is a plus

What Youll Need:

• Bachelors degree in IT with 46 years hands-on production support experience

• Proficient with Salesforce admin tools data management integration methods Incident Management ServiceNow and JIRA

• Experience handling escalated technical issues (L2/L2)

• Familiarity with Co-Pilot and GenAI tools

• Excellent communication skills; collaborative team player

Good to have:

• Apttus CPQ/CLM platform support experience is a plus

• Experience performing minor code fixes and deploying solutions is a plus

Who You Are:

• Analytical problem-solver who thrives in fast-paced environments values collaboration and continuous improvement.

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses development programs technical courses certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20 PTO days plus holidays and floating holidays in your first year.

• Extensive medical dental insurance and vision plan.

• 401K with corporate match immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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