Benefits Manager, Pharmacy Plans, Benefits Experience and Technology (BXT)

Join Amazons Global Benefits team and help reshape how employers approach pharmacy benefits. Our team has built the first employer sponsored modular pharmacy benefit structure designed around transparency flexibility and members this role youll drive meaningful changes in a highly complex system and build innovative solutions that improve health outcomes as well as the care experience this role youll join others who are leading the charge in shaping employer pharmacy benefit reform. If you want to drive systemic changes while building the future of how pharmacy benefits this is your chance to make an impact for Amazon and the industry.

Youll lead the operational management of Amazons innovative pharmacy benefit program working at the intersection of healthcare innovation member experience and strategic this role youll evaluate key performance measures optimize program operations and collaborate with cross-functional partners to deliver pharmacy solutions that prioritize transparency flexibility and real member needs.

This position requires extensive expertise in pharmacy benefits management and health plan technology within a complex matrixed environment. Youll partner with the US Pharmacy Benefit Strategy Leader vendor partners Amazon Health Services (AHS) and cross-functional stakeholders to deliver on our pharmacy benefit vision. This role will lead strategic program management of Amazons pharmacy benefit programa role which requires the ability to deliver predictable results through ambiguity extensive experience in pharmacy benefit management knowledge of ERISA and its implications on our work HIPAA regulations health tech integrations data analytics and vendor management. Within Amazon Benefits Experience and Technology this role has a particular focus on implementing member-centric innovations while managing complex vendor relationships within Amazons innovative pharmacy benefit model.


Key job responsibilities
Lead day-to-day execution and strategic design of our innovative disaggregated pharmacy benefit model ensuring alignment with our commitment to member experience and program objectives
Monitor pharmacy vendor performance and evaluate the effectiveness of pharmacy benefit design improvements using data-driven insights to inform ongoing optimization
Synthesize program data including member feedback and operational metrics into actionable recommendations that enhance our pharmacy benefit model and member experience
Develop product specifications and requirements for technical teams to build new pharmacy solutions and cross-vendor integrations that support our strategic vision
Actively manage benefits operations benefits technology pharmacy procurement finance communications contracting and compliance to support cross-functional initiatives


A day in the life
As a Benefits Manager for our pharmacy plans youll spend your time balancing strategic thinking with hands-on program management. You might start your morning reviewing member feedback and pharmacy vendor performance data to identify opportunities for improvement then shift into a cross-functional meeting with our healthcare leadership and technology teams to discuss specifications for a new pharmacy integration. Throughout the day youll synthesize complex program data into actionable recommendations support colleagues across benefits operations compliance and finance with your pharmacy expertise and work through vendor relationships to ensure our innovative pharmacy model continues to deliver value. Youll also prepare proposals for senior leaders and manage the interdependencies across multiple concurrent initiativesall while keeping the member experience at the center of your decisions.

About the team
Were a collaborative group dedicated to building pharmacy benefits that deliver better for people and honor the patient provider relationship. Our team has designed the first employer sponsored modular pharmacy benefit structure centered on transparency flexibility and what our members need. We work closely with healthcare leadership Amazon Health Services and external partners to execute our strategic vision. Together we drive systemic change in how employers approach pharmacy benefits. When you join us youll be part of a team that values innovation member-centric thinking and the kind of complex problem-solving that moves an entire industry forward. Were excited to welcome someone who can help us continue this work and contribute their own insights to shaping the future of employer pharmacy benefits.

- Bachelors degree or above in Healthcare Business Human Resources or related field
- 2 years of vendor management experience
- 2 years of data analysis experience
- 4 years of Microsoft Office products and applications experience
- 5 yrs of experience leading strategic and operational pharmacy program or product management in a complex and matrix environment

- Masters degree in Healthcare Business Human Resources or related field
- 5 yrs of experience in employee pharmacy benefit plan design and implementation
- 2 yrs of experience working in pharmacy care delivery or pharmacy benefit management operations
- Demonstrated experience with member or customer support programs and pharmacy benefit management strategies
- Track record of successfully delivering large complex projects with multiple stakeholders
- Experience working in innovative or transformational pharmacy benefit models
- Proven ability to translate complex data into actionable insights and executive-level recommendations
- Demonstrated commitment to challenging conventional approaches and driving meaningful changes in healthcare delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 135100.00 - 182700.00 USD annually