At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

As a Technician III Service Operations you will play a key role in Medtronics Global Robotics Service & Support (GRSS) organization. This is a handson technician role focused on postmarket complaint investigation failure replication and root cause analysis for cuttingedge roboticassisted surgery systems.

Youll work closely with Quality and R&D engineers supporting investigations that directly impact product reliability serviceability and ultimately patient outcomes.

This is a contributing Technician III role not an entrylevel position. This role requires someone who is comfortable working independently apply sound troubleshooting judgment and documenting findings at a high standard for engineering teams.

Location: North Haven CT

Schedule: On-site Monday through Friday 8:30 am 5:00 pm

Compensation

• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan including medical dental vision and more
• Fully subsidized Bachelors degree programs paid up front and many other paid training opportunities!
• Paid family medical and parental leave after 1 year of employment
• Many more benefits to choose from!

What Youll Do

• Replicate and investigate field failures using returned robotic system components and assemblies
• Troubleshoot complex issues across electronic mechanical electromechanical and optical domains
• Perform complaint confirmation failure analysis and root cause investigations to support quality processes
• Interpret and follow engineering documentation schematics and work instructions while providing feedback to improve them
• Document detailed investigation reports for Quality and R&D stakeholders (clear structured engineeringlevel documentation)
• Collaborate closely with engineers quality partners and fellow technicians to resolve escalations
• Support lab operations including system setup preventive maintenance crating/uncrating assemblies and parts handling
• Use tools such as Excel and SAP (or similar ERP systems) to track parts movement and investigation status
• Assist other teams in the lab as needed when systems require troubleshooting support

Minimum Requirements:

• High school diploma
• 4 years related experience (such as robotics automation capital equipment field service depot service or manufacturing automation)

Preferred Qualifications:

• Experience troubleshooting complex hardware systems (robotics automation capital equipment field service depot service or manufacturing automation)
• Strong handson skills in electrical and mechanical diagnostics (e.g. using meters measuring voltage/resistance validating components)
• Ability to replicate failures and go beyond surfacelevel fixes
• Experience working in regulated or qualitydriven environments (medical device aerospace defense automotive etc.)
• Strong written documentation skills able to produce clear detailed investigation reports
• Comfortable working on your feet in a lab environment including bending lifting and working on systems on the floor
• Able to lift up to 50 lbs (team lifts used for heavier assemblies)
• Fluent in spoken and written English for technical communication and documentation
• Experience with surgical robotics or roboticassisted systems
• Background in field service depot repair or postmarket support
• Familiarity with SAP (Service Module) or similar ERP systems
• Experience using basic PowerShell or Linux commands
• Strong proficiency with Microsoft Excel (tracking documentation data review)
• Experience working in matrixed crossfunctional teams

For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain restore health and extend lifewhere your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.