Senior Manager, Digital Fraud & Abuse

Like all large digital enterprises GEICO faces industrywide challenges related to digital fraud and customer account abuse. These challenges present an opportunity to strengthen customer trust improve resilience across our digital experiences and lead with thoughtful modern protections. By establishing a dedicated Digital Fraud & Abuse capability GEICO is taking a proactive coordinated approachowning the customer abuse lifecycle end to end and continuously improving the effectiveness of the controls that safeguard our customers and our business.

The Senior Manager Digital Fraud & Abuse will lead a netnew enterprise capability responsible for owning customer digital abuse risk across GEICO. This role is not accountable for daytoday fraud operations or case handling. Instead it ownsprogrammatic defense: understanding how attacks occur measuring harm and control effectiveness and driving coordinated change across products platforms and processes to eliminate the structural conditions that make fraud and abuse possible.

This leader will operate horizontally across Product Engineering Cybersecurity Identity AntiFraud Operations Claims Payments and Customer Service to harden customerfacing systems and workflows ensuring that detection and response learnings are continuously translated into durable preventive controls that protect both customers and GEICO.

This role will:

• Stand up and lead GEICOs Digital Fraud & Abuse function

• Own the customer abuse lifecycle and control effectiveness enterprisewide

• Drive authentication risk and platform evolution to prevent account abuse

• Reduce fraud and customer harm through structural programmatic defense

Scope of Responsibility

• Own the customer digital abuse lifecycle endtoend from access and authentication through downstream business process enablement

• Monitor size and report on fraud and abuse impact trends and customer harm

• Define measure and continuously improve the effectiveness and health of preventive and detective antifraud controls

• Act as the central point of accountability for customer account abuse prevention across GEICO

• Lead a small highleverage Digital Fraud & Abuse team focused on program ownership analytics and enablement

Customer Abuse Lifecycle Ownership

• Own the customer digital abuse lifecycle endtoend spanning authentication account access recovery and downstream business processes

• Monitor size and communicate fraud and abuse impact trends and customer harm across GEICO

• Act as the accountable owner for understandinghowandwhyabuse occurs even where execution sits with other teams

Control Effectiveness & Insight

• Define and measure the effectiveness and health of preventive and detective antifraud controls

• Establish clear visibility into abuse telemetry signal quality and coverage gaps

• Track outcomes including fraud enablement customer friction and false positives to guide enterprise decisionmaking

Platform Identity & Structural Defense

• Drive development of external fraud signal analysis for authentication and business process use

• Influence centralized risk scoring adaptive authentication and conditional access capabilities

• Identify and eliminate structural conditions across products and platforms that enable repeatable or automated attacks

• Ensure fraud and abuse resistance is embedded into product and platform roadmaps

Enterprise Hardening & Feedback Loops

• Drive disparate teams across GEICO to harden systems workflows and processes against fraud and abuse

• Partner closely with AntiFraud Operations to absorb learnings from fraud response and investigations

• Translate reactive insights into proactive durable programs of work that reduce recurrence

Qualifications

• 10 years in digital fraud abuse prevention identity risk or adjacent domains

• Direct experience owning fraud or abuse programs endtoend (beyond operations)

• Strong understanding of account takeover social engineering and authentication risk

• Proven ability to drive change through influence in large matrixed organizations

• Experience partnering closely with product and engineering teams on platform evolution

Preferred

• Experience building programmatic fraud prevention capabilities

• Insurance fintech or largescale consumer digital platform experience

• Familiarity with adaptive authentication device intelligence and risk engines

• Certifications such as CFE CAMS or equivalent

• Experience translating fraud learnings into durable product and platform controls.