Opportunities Travel Counsellor, Amherst (Clerk 2)
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Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Competition # :48358
Department:Communities Culture Tourism & Heritage
Location:AMHERST
Type of Employment:Seasonal
Union Status:NSGEU - NSPG
Closing Date:06-May-26(Applications are accepted until 11:59 PM Atlantic Time)
About Us
Tourism Nova Scotia is a division of Communities Culture Tourism and Heritage. Tourism Nova Scotia works with communities and industry to attract visitors to the province and increase tourism revenues through experience and sector development business coaching marketing and visitor servicing. We lead tourism marketing and development initiatives to benefit all regions of our province.
Tourism Nova Scotia operates the Amherst Visitor Information Centre (VIC) which is one of the first points of contact for many visitors to Nova Scotia. Our Team members are the front-line ambassadors that welcome visitor to the province.
For more information on Tourism Nova Scotia please visit the following link: Our Opportunity
Are you passionate about promoting Nova Scotia to travellers from all over the world Our travel counsellors at the Amherst VIC welcome visitors and provide customized trip planning assistance and customer service to visitors travelling throughout Nova Scotia.
This position reports to the Amherst Visitor Information Centre Supervisor.
Primary Accountabilities
Accountabilities include:
- Delivering visitor information services in-person over the phone and by email
- Providing customer service by helping visitors plan their travel in Nova Scotia using promotion sales and people skills
- Using research skills to seek out information about tourism experiences products and services to share with visitors
- Collecting and recording visitor statistics and feedback
- Contribute to ensuring the safety of visitors and colleagues by staying informed of fire and safety procedures and knowing how to respond appropriately in emergency situations
- Receive lift and store large shipments of tourism literature (up to 30 pounds)
Qualifications and Experience
To be considered for this position you possess Grade 11 plus three years tourism/customer service experience. An equivalent combination of training and experience may be considered. Preference will be given to candidates who have graduated from a Tourism/Hospitality program and/or have tourism related experience.
We are seeking an individual that is personable resourceful proactive and enthusiastic about promoting Nova Scotia. We want visitors to Nova Scotia to be inspired to experience more of Nova Scotia while encouraging repeat visits and positive word-of-mouth marketing.
Other required skills include:
- Strong listening verbal and written communication skills in a frontline or virtual customer service environment including email voice and in-person
- Excellent computer skills internet savvy and ability to multitask and toggle between multiple computer applications
- Ability to deliver exceptional customer service and to work cooperatively in a team environment
- Ability to analyze problems and organize work in a fast-paced environment
The following would be considered as assets:
- Bilingualism
- Visitor Services/Travel Counsellor experience
- Sales/destination sales experience
- Experience in a contact centre environment
- Knowledge and experience in the promotion of Nova Scotias travel experiences
- Certification in First Aid WHMIS and certifications in Tourism/Visitor Services
We will assess the above qualifications and competencies using one of more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.
Equivalency
This is an excellent career opportunity for many and we do consider an equivalent combination of training education and experience. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as aDefined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Additional Information
The full-time seasonal position requires an individual who can work shifts over a seven-day period schedule including weekends and holidays. This is a seasonal position from approximately May - October.
This position is located at the Amherst Provincial VIC 90 Cumberland Loop.
Travel may be required for work and training purposes and travel expenses will be reimbursed by the employer.
What We Offer
- Career development where you have access to career guidance tools resources and ongoing training for every stage of your career.
- Engaging workplace: our employees feel valued respected connected and tuned in we have forward-thinking policies and strategies.
- Numerous career paths.
Pay Grade: CL 13
Salary Range: $1647.65- $1793.47Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
About Company
Novascotia.ca is the official website for the province of Nova Scotia. It is the one place to find all government services and information.
