Workplace Experience Ambassador 2

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Position Summary

The Workplace Experience Ambassador serves as the front-line representative of workplace services delivering a high-quality seamless experience for employees guests and clients. This role focuses on creating a welcoming efficient and productive environment by supporting day-to-day workplace operations coordinating services and enhancing overall occupant satisfaction.

Key Responsibilities

• Serve as the primary point of contact for workplace-related inquiries requests and support

• Greet employees and visitors ensuring a professional and welcoming environment

• Coordinate and support daily office operations including meeting rooms events and common areas

• Manage and track service requests through workplace systems (e.g. ticketing/work order platforms) and ensure timely resolution

• Assist with work order management including intake tracking and follow-up

• Perform and support audits of workplace spaces services and processes to ensure compliance and quality standards

• Assist with temporary badge issuance and access coordination as needed

• Support email and calendar management for workplace services and shared resources

• Coordinate with and support vendor management activities including scheduling communication and oversight as needed

• Partner with facilities janitorial security and vendors to maintain a clean safe and functional workplace

• Assist with space planning seating arrangements and workplace moves as needed

• Monitor and restock office supplies pantry items and shared resources

• Support workplace events employee engagement activities and client visits

• Conduct routine walkthroughs to identify and resolve issues proactively

• Maintain accurate records logs and reporting related to workplace services

Qualifications

• 2 years of experience in workplace services facilities support hospitality or customer service

• Strong communication and interpersonal skills with a customer-first mindset

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency with Microsoft Office and workplace service platforms

• Strong attention to detail and problem-solving skills

• Professional demeanor and ability to interact with all levels of the organization

Work Environment & Physical Requirements

• Onsite role at Annapolis Junction location. May require occasional travel to Columbia MD

• Requires standing walking and light lifting (up to 25 lbs)

• Occasional support outside normal business hours for events or urgent needs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.