Sales Support Specialist

Job Title: Sales Support Specialist

Salary: Starting from 41593 (depending on experience)

Location: Peterborough UK

Benefits:

• 25 days annual leave

• Up to 10% Bonus

• Contributory pension scheme - Caterpillar will double the employees contribution Up to 10%

• Contributory share scheme - Caterpillar will match 50% of the employees contribution.

• Optional flexible benefits including access to health and dental care plans EV car lease holiday purchase.

About IPSD

Caterpillars Industrial Power Systems Division (IPSD) designs tests and manufactures 0.5 to 18L Cat and Perkins engines that power over 5000 applications including Marine Petroleum Industrial Applications Electric Generators and Locomotives. Caterpillars company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

The Opportunity

This role offers the opportunity to play a key part in the effective operation and governance of several commercial service programmes. You will act as a central point of coordination across customer enquiries system administration data validation and audit tracking helping to ensure accuracy compliance and a highquality stakeholder experience.

With responsibility for maintaining core tools trackers and databases the role enables our business to have clear visibility across our Perkins Platinum Protection (PPP) programme Hypercare offering Second Level Distributor (SLD) onboarding and Self-Service OEM (SSOEM) activities.

You will work closely with internal teams and external partners building a broad understanding of policies systems and governance processes while developing strong problemsolving organisational and stakeholdermanagement skills. This is an excellent opportunity for someone who thrives in a structured detailoriented environment and wants to build expertise in operational support data integrity and programme coordination within a dynamic business context.

What You Will Do:

• Act as the primary point of contact for the Perkins Platinum Protection inbox responding to customer enquiries policyrelated questions and registration tool access issues

• Perform system administration duties for the Perkins Platinum Protection registration tool including maintaining system options and processing OEM registrations

• Manage and maintain the Perkins Platinum Protection Credit Note Tracker to ensure full visibility and accurate tracking of all PPPrelated credit notes within the system

• Support Hypercare data collection by verifying collating and validating required data to ensure accuracy and completeness

• Support the Second Level Distributor onboarding request process ensuring requests are logged progressed and completed in line with governance requirements

• Maintain the annual Second Level Distributor onepager database ensuring information is current accurate and easily accessible

• Maintain the Self-Service OEM audit action log including the collection tracking and updating of action status and progress

What You Have:

Customer Focus: Level - Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organisational objectives to customer needs and expectations.

Industry Knowledge: Level - Basic Understanding:

• Describes key products and services in the industry.

• Identifies key industry segments and associated characteristics.

Decision Making and Critical Thinking: Level - Working Knowledge:

• Identifies obtains and organises relevant data and ideas.

• Participates in documenting data ideas players stakeholders and processes.

• Assists in assessing risks benefits and consideration of alternatives.

Relationship Management: Level - Basic Understanding:

• Identifies key business relationships in own organization.

• Explains the benefits of building business partnerships.

Top Candidates will demonstrate:

Value Selling: Level - Basic Understanding:

• Describes general concepts practices and benefits of value-based versus product selling.

• Documents proposed product/service solutions to be presented to potential customers.

What You Will Get

You will gain handson global project experience working across regions and cultures alongside direct exposure to Perkins Distributorfacing projects. This role provides the opportunity to support enterpriselevel initiatives that drive services growth. You will benefit from regular interaction with all levels of management building visibility confidence and influence.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting.