Area Manager, Reverse Logistics Operations

We are seeking a results-oriented Area Manager to supervise daily operations at our reverse logistics site. This role requires a data-driven professional who is focused on process execution and continuous improvement while demonstrating strong people leadership. The ideal candidate will show capabilities that raise the bar combining hands-on operational management with team development and process optimization.
As an Area Manager you will directly supervise a team of associates responsible for processing returned items vendor returns and asset recovery operations. Youll ensure your team executes RMA processing failure analysis sorting and vendor management activities while meeting quality standards and operational metrics. This role demands someone who can lead by example on the floor make quick decisions to resolve issues and develop team members in a fast-paced 24/7 operational environment.
This position requires flexibility to work rotating day and night shifts with 12-hour shift schedules including weekends and holidays as needed to support continuous operations.




Key job responsibilities
Directly supervise a team of associates in reverse logistics operations including failed gear sorting RMA processing vendor returns and asset recovery
Maintain active presence on the operations floor for up to 12 hours per shift leading by example and providing hands-on support
Monitor work queues and service level agreement (SLA) adherence to ensure timely processing of returns and vendor shipments
Audit employees work to ensure results meet quality standards and operational requirements
Use data and metrics to identify priorities and determine when situations require deep dives versus quick resolution
Identify and recommend improvements to tools procedures and workflows to enhance operational efficiency
Manage straightforward operational problems and escalate roadblocks and risks appropriately
Conduct regular team meetings daily huddles and shift briefings to communicate priorities and performance
Provide coaching feedback and on-the-job training to develop team member skills and capabilities
Support hiring activities and onboard new team members using established training materials
Ensure compliance with safety protocols quality standards and operational procedures
Facilitate effective shift handoffs to maintain operational continuity across day and night operations
Track and report on key performance indicators (KPIs) including throughput quality and safety metrics


A day in the life
This position is designed for emerging leaders ready to take ownership of team performance and operational outcomes. Youll be expected to not only supervise daily activities but also optimize workflows use data to drive decisions and develop your team members capabilities. Were looking for someone who can lead from the front solve problems independently and demonstrate the data-driven people-oriented leadership that defines Amazons operational excellenceall while maintaining high standards across demanding 12-hour shifts in a 24/7 environment.
Physical Requirements:
Ability to stand walk and move throughout the facility for up to 12 hours per shift
Comfortable working in a warehouse environment with varying temperatures
Ability to occasionally lift or move items up to 49 pounds
Ability to work rotating day/night shifts weekends and holidays as required by operational needs

- High school diploma or equivalent
- Experience using data and metrics to determine and drive improvements
- Experience within a distribution center logistics or manufacturing environment
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Knowledge of MS Excel Word and Windows Operating Systems
- Experience in operational logistics/supply chain manufacturing transportation general management or an engineering role
- Experience in people management and team development

- Bachelors degree in Business Operations Supply Chain Management Engineering or a related field
- Experience as a logistics professional supporting inventory cycle counts shipments maintenance stock control functions and reverse logistics
- Knowledge of Lean methodologies
- Knowledge of Warehouse Management System Software including Warehouse control systems
- Knowledge of Excel skills to be able to refine data and prepare business reports
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams
- Experience in complex problem solving and working in a tight schedule environment
- Experience in Business English skills both verbal and written

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