Technician (Operations, Administration, and Maintenance) for NATO with security clearance

Would you like to join the leading international intergovernmental organization

We are seeking a hands-on and technically capable Technician (Operations Administration and Maintenance) to join the IT support this role you will be the frontline of technical reliabilityensuring that workstations users and applications operate smoothly across the organisation.

Responsibilities:

• Provisioning & Deployment: Prepare configure and deploy workstations using imaging tools. Maintain an organized inventory of hardware assets and peripherals

• Technical Troubleshooting: Diagnose and resolve hardware software and connectivity issues for Windows 10/11 devices. This includes managing driver updates BIOS configurations and local peripheral support.

• Identity & Access Management: Manage user accounts security groups and permissions within Active Directory and Microsoft Entra ID. Assist with password resets and MFA (Multi-Factor Authentication) enrolment.

• Software Lifecycle Management: Support the general office application suite (Office Adobe) and proprietary business applications. Ensure all endpoints remain compliant through regular patching and remote software distribution as directed by cyber team

• Network & Connectivity Support: Troubleshoot LAN connectivity to ensure seamless communication across the organization.

• Assists in improving OS and application security by performing regular patching as tasked

• Assists in performing cyber hygiene remediation tasks as directed by Cyber Security

• Support different local projects as required.

Essential Qualifications & Experience:

• Higher vocational training in a relevant discipline with 2 years post-related experience in a technical support or helpdesk role. Or a secondary educational qualification with 4 years post-related experience.

• OS Expertise: Advanced proficiency in supporting Windows 10/11 Professional/Enterprise.

• Technical Skills: Familiarity with Active Directory Group Policy (GPO) and basic networking protocols (TCP/IP DNS DHCP).

• Soft Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.