Experienced CSM Germany MFD

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009 weve partnered with over 1000 clients including renowned brands like Kering McDonalds Ulta Beauty LOreal Disneyland Paris and LVMH among others. With a presence in 8 countries across 3 continents our team of 300 passionate individuals is dedicated to building the internet of the future.

At AB Tasty were more than just a company were a community. Joining AB Tasty means becoming part of a diverse dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

Team Name & Location: Customer Success team based in Cologne with a possible secondary option in Paris for German-speaking candidates.

Team Composition: Customer-facing team managing a portfolio of around 20 accounts collaborating closely with internal teams including Product and Analytics as well as key account clients.

Role Overview: This is a Customer Success Manager role in a SaaS environment focused on managing and growing existing client relationships through strategic long-term support that helps clients achieve their KPIs through the platform.

Tech Stack & Tools: AB Tasty platform A/B testing and personalization tools reporting and KPI analysis dashboards and collaboration with Product and Analytics teams.

Additional Information: Priority location is the Cologne area with 2 days per week in the office; occasional travel within Germany is expected.

YOUR MISSION

• Manage a portfolio of customers maximizing expansion while minimizing churn.

• Build and maintain strong trust-based relationships with key account clients to ensure long-term success and loyalty.

• Drive customer engagement adoption and performance by providing strategic consulting on testing and personalization optimization.

• Lead workshops CRO meetings trainings and technical implementations to enhance customer experience.

• Liaise with internal teams including Product and Analytics to provide feedback share insights and contribute to product evolution.

• Act as a trusted advisor for clients presenting data-driven insights and recommendations to both C-levels and end-users.

WHAT YOULL BRING

• Proven experience in Customer Success or Account Management for SaaS companies.

• Confidence in customer consulting data analysis and translating insights into actionable marketing plans.

• Eagerness to proactively drive customer success foster adoption and contribute to business growth.

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

WHY YOULL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the companys growth.

• Ownership & Autonomy: We believe in trustno micromanagement just the freedom to excel.

• International Culture: Collaborate with a diverse global team across 8 countries.

• Career Development: We offer vast opportunities for professional growth education and upward mobility.

• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

• Perks: Centrally located office meal vouchers (Swile) health insurance (Alan) mobility and Gymlib passes additional days off and remote work expense support.

INTERVIEW PROCESS

• Step 1: Discovery interview with Anna Talent Acquisition Partner.

• Step 2: Case study (home assignment)

• Step 3: Hiring Manager interview with Kasthuri Customer Success Manager.

• Step 4: Final meeting with Céline VP Client.

• Step 5: Team fit meeting (optional).

DETAILS

• Contract: Permanent full-time

• Location: Cologne or Paris

• Remote: up to 3 days/week