Customer Service Representative

Your Opportunity: Taylor Corporation is looking for a Customer Service Representative in our North Mankato-MN facility.

Work Authorization:
To be considered for the Taylor opportunities candidates mustbe authorized towork in the United States without the need for employer sponsorship.

Your Shift:

• Monday - Friday 8:00am - 4:30pm

• Onsite at MN-North Mankato-1750 Tower Blvd

Your Responsibilities:

• Managing all customer communicationsboth written and verbalin a professional proactive and efficient manner

• Answering questions and providing guidance on product options pricing order status and custom order details

• Processing reprints applying credits and resolving quality or service concerns to ensure timely and accurate order completion

• Collaborating with various internal departments to meet customer needs and ensure a seamless experience

• Building and maintaining strong relationships through consistent follow-up and regular communication

• Handling escalations and concerns with a sense of ownership ensuring customer satisfaction across multiple systems and functions

• Working independently and within a team to consistently deliver an exceptional customer experience

You Must Have:

• High school diploma or equivalent

• 1 years of experience in customer service or a related field

• Excellent verbal and written communication skills with a professional and courteous demeanor

• Strong problem-solving skills and the ability to handle complaints escalations and product/service issues effectively

• Proficient computer skills including experience with Microsoft Office

• Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines

• Ability to work both independently and collaboratively in a team environment

• Adaptability to shifting priorities and willingness to learn new systems and product lines

We Would Also Prefer:

• Familiarity with print terminology and production processes

• Basic understanding of graphic file formats (e.g. PDF EPS JPEG) and how they relate to print quality

• Experience working with B2B accounts or dealer networks

The anticipated hourly range for this position is $16 20. The actual base offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporations total compensation and benefits package for employee.

About Taylor Corporation

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.