Care Team Manager

Objective: Join our growing team!Oversee the training development and management of caregivers to ensure exceptional service delivery. Play a vital role in maintaining operational excellence fostering caregiver engagement and ensuring client satisfaction in our non-medical in-home care services. Balance care team leadershipusing established Senior Helpers standards and tools.

Reports to: Owner

Primary Responsibilities (including but not limited to):

• Overall management and development of caregivers including comprehensive initial orientation and implementation of ongoing caregiver training programs.

• Conduct supervisory in-home training visits to clients and caregivers to ensure care plans are implemented correctly policies and procedures are adhered to and all job duties are performed in a satisfactory manner.

• Review daily care notes to ensure each caregiver is providing the highest level of care and address concerns proactively.
• Communicate chronic conditions dementia fall risk medication safety and home safety in clear understandable language for caregivers clients and families.
• Adhere toOregon home care regulations privacy/confidentiality (HIPAA) and agency policies and quality standards and support staff in doing the same.
• Monitor and update care plans as client conditions or family situations change and identify gaps in service delivery.
• Communicate changes in condition or care tocaregivers supervisors and when applicable healthcare providers.
• Provide ongoing performance improvement counseling and corrective action when needed for caregivers.

Shared responsibilities with the Scheduling Manager

• Manages caregiver call-outs late arrivals early departures and refusal of assignments and take appropriate action based on care and company policies
• Coordinates caregiver assignments to align skills personality and availability with client needs and preferences.

• Conduct caregiver screening in-person interviewing on-boarding while ensuring compliance with company and state regulations.

Shared responsibilities with the Owner

• Proactively gather feedback from clients and caregivers to improve service quality.
• Conduct initial inhome assessments to identify client needs risks and preferences to create individualized care plans.

• Ensure asmooth start of services including first visit introduction and confirming expectations with clients and caregiver.
• Serves as a point of contactfor clients and families to build and maintain a strong trusting relationshipsthrough regular checkins (phone and inperson).
• Provideseducation and guidanceto families about care options safety and available community resources.
• Conduct routine state-required initial visit surveys and reassessment visits in the home to observe care confirm client satisfaction and reinforce care expectations.
• Handle escalated client and family concerns work to resolve complaints promptly and professionally and follow up to ensure client satisfaction and prevent recurrence.

On-Call

Rotating weekends on call with other office team members.

Performance Reviews

Performance reviews at 90 days 6 months then annually.

Eligible for quarterly bonuses.

Qualifications

• Bachelors degree preferred
• Relevant healthcare license or certification highly valued( LPN/LVN CNA HHA social work license certified case/care manager dementia-related certifications).

Experience

• 23 years of experienceinhome care home health senior care or related healthcare/longterm care setting.
• Prior supervisory or leadership experiencemanagingcaregivers staff or care teamsin an inhome setting preferred.
• Demonstrated experience withcare coordination client assessments and personcentered care planningfor older adults.
• Strong organizational and time-management skillswith the ability tohandle multiple clients staff needs and priorities simultaneously.
• Proficiency withcare management software scheduling systems andMicrosoft 365 (Word Excel Outlook)or similar tools.
• Passion for serving older adults and their familiesand supporting aging in place.

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising LLC. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local laws