Case Management Team Manager
Share
Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Team Clinical Leadership Team
Working Pattern - Hybrid 2 days per week in the Vitality Bournemouth or Stockport time 35 hours per week.
Top 3 skills needed for this role:
- Proven Expertise in People Leadership
- Complex Case/Claims Experience
- CustomerCentric Decision Making
What this role is all about:
This role is about leading with purpose and pace. As a Case Management Team Manageryoull colead a highperforming team coaching and developing people to deliver exceptional outcomes for our members. Youll keep customer care front and centre guiding teams through complex decisions with compassion confidence and clarity.
Youll balance people leadership with operational excellence - resolving escalated claims driving quality and productivity and spotting opportunities to improve how we work. Alongside this youll champion smart cost management accurate reporting and continuous improvement playing an active role in projects and change initiatives that help shape the future of complex and enhanced care cases.
Key Actions
- Supervise and support Case Managers Senior Case Managers Enhanced Care Associates and Complex Claims Administrators in their day-to-day responsibilities
- Conduct regular performance reviews incorporating feedback from QA and RM
- Develop and deliver tailored training programs to enhance team capability including the induction and training on new department team members
- Mentor and coach staff to support professional growth and development.
- Manage team schedules to ensure adequate coverage and efficient workflow
- Support the Senior Clinical Case Manager with their team management duties
- Facilitate team meetings to discuss case management strategies updates and challenges
- Monitor team performance against set targets and benchmarks for quality and productivity using feedback from the QA and RM as appropriate
- Address any issues or conflicts within the team promptly and effectively
- Oversee the management of complex and referred claims ensuring adherence to operational protocols and service standards
- Guide team members in providing compassionate and professional customer service
- Resolve escalated complex claim queries and ensure timely and accurate decisions
- Support team members in identifying cost-saving opportunities and managing claims proactively
- Ensure accurate record-keeping to support savings MI and other metrics
- Lead team participation in projects and ad hoc work to assist management in meeting business requirements
- Contribute to the development and maintenance of Complex and Enhanced Care Management processes and procedures
What do you need to thrive
- Strong leadership and team management skills (essential)
- Significant claims handling experience (5 years plus)
- Excellent communication interpersonal and organisational skills
- Excellent understanding of medical conditions their treatments and medical specialities
- Proven experience in case management or a related field
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
- Help you to be the healthiest youve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
About You
About Us
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.
Plus you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if were the right fit for you We cant wait.
At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.
Required Experience:
Manager
About Company
Vitality is a leading UK insurer offering health and life insurance. Get your quote today and unlock discounts and rewards from top brands.
