Position Objective:

The Seasonal Food Retail Lead is responsible for providing oversight leadership and ensuring excellent service is provided to guests in a welcoming seamless and professional manner. The ultimate aim is to bless and minister to guests and staff in a manner consistent with MHAs mission vision culture code and standards of conduct.

General Qualifications:

The Seasonal Food Retail Lead is a Ministerial position. Ministerial staff render their work stewardship relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association Inc.s (MHA) Christian mission vision beliefs culture code and standards of conduct. They are responsible for defining cultivating and leading MHAs Christian community conference programs and retreats. All staff are expected to join gatherings which include prayer worship and Bible-centered teaching.

Key Job Accountabilities:

• Encourage provide direction lead by example and act as supervisor when the Food Retail Manager is unavailable.
• Demonstrate professional and clear communication with all customers and team members providing prompt and courteous service.
• Identify guest needs and teach the team how to appropriately suggest products to enhance service and meet sales goals.
• Follow standards for merchandising stocking rotating and storing products to ensure products are presented in the most appealing way and are used in a timely manner.
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards so the responsibility is shared among team members and the facility is maintained with a high level of cleanliness ensuring the correct and timely recording of cleaning log and food temperature logs.
• Follow cash register policies inventory stocking and recording guidelines to ensure accurate records are kept and inventory is on hand as needed.
• Reconcile and deposit daily sales to ensure cash drawers are balanced out properly at the end of the day.
• Make change daily or as needed to ensure cash drawers have sufficient change.
• Ensure proper and sanitary preparation of food and drink orders as well as quality and quantity control of food and drink at Coffee Shop and Fountain.
• Other duties as assigned as your last accountability.

Supervisory Responsibilities:

• This position oversees and directs the work of Food Retail Associates.

Education/Certifications/Licenses:

• High school graduate.
• Serve Safe Certificate preferred or ability to obtain.
• Valid Drivers License.

Work Experience:

• Previous food retail or sales experience is preferred.
• Cash handling experience preferred.

Knowledge Skills and Abilities:

• Must have a heart to serve.
• Ability to operate calmly and rationally in stressful situations.
• Must be a punctual and responsible individual.
• Must exhibit great interpersonal skills with people of all ages.
• Must be observant and attentive.
• Excellent communication problem solving and organizational skills.
• Ability to articulate the gospel of Jesus Christ as communicated in Scripture.
• Mature understanding and respect for authority and peers as well as camp guidelines and principles.
• Ability to learn how to use a cash register and make accurate cash and credit transactions or previous POS system experience.
• General accounting skills relating to retail sales are preferred.
• General understanding of correct food handling and safe serving techniques.

Physical Demands:

The physical environment requires the employee to work both inside and outside in heat/cold wet/humid and dry/arid conditions. Requires standing squatting stooping twisting and lifting up to 50 lbs.

Additional Requirements:

• Must agree to and comply with MHAs employee driving guidelines for MHA-owned vehicles and use of personal vehicles for business purposes.
• Ability to work evenings weekends summers special events and holidays.
• Adherence to the basic principles as expressed in MHAs mission vision culture code and standards of conduct.
• Adherence to company dress code and professional standards for personal grooming and appearance.
• Satisfactory completion of background investigation or valid work permit as well as ability to provide proof of eligibility to work in the United States.

*This job description reflects essential functions of this position. It does not restrict managements right to reassign duties and responsibilities to this job at any time.