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Address:

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Job Description Summary:

Job Description:

Position Summary and Purpose
The Support Systems Coordinator position serves to coordinate and maintain the Point of Care program for the laboratory. Point of Care (POC) is defined as any laboratory test performed outside of the laboratory covered by the labs Clinical Laboratory Improvement Amendments (CLIA) certificate.

Essential Functions:
Provides oversight of the Point of Care (POC) program
Coordinates and maintains records of training and competency of employees performing testing as required by regulation and policy
Researches POC testing methods available for specific tests as needed
Performs validation of all new test methods
Writes and maintains all policies and procedures related to POC
Ensures all testing locations are following all regulatory and policy requirements
Ensures program compliance with all regulatory requirements
Manages middleware product for POC
Maintains proficiency testing in accordance with College of American Pathologists (CAP) and CLIA
Assists in setting up new Charge Description Master (CDM) numbers for testing as needed
Orders and maintains supplies for POC

Other Functions:
Identifies and reports any safety hazards or concerns
Maintains compliance with all company policies procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education Experience Licensure and Certification)
Education:
Appropriate Bachelors degree to meet CLIA certification standards for medical laboratory technician (required)
Experience:
Two (2) years of hospital laboratory experience (required)
Point of Care experience (preferred)
Certification:
Medical laboratory technician certification (required)
MLT(ASCP) or MLT(AMT)
Medical Technologist certification (preferred)
MT(ASCP) MT(AMT) or MT(HEW/HHS)

Job Competency:
Knowledge Skills and Abilities critical to this role:
Strong customer service skills- able to demonstrate patience and understanding ensure customer satisfaction and resolve customer complaints
Superior organization skills- manages time effectively keeps tasks appropriately prioritized able to pay extreme attention to detail for long periods of time
Strong interpersonal and communication skills- responsive informs constituents of process pleasant to work with educates and provides timely accurate information; can build effective strong working relationships others through trust communication and credibility
Demonstrated ability to project a calm demeanor during periods of stress

Language Ability:
Must be able to communicate effectively in both verbal and written formats.
Must be able to present in front of small and large groups

Reasoning Ability:
Able to critically think through complex situations and process improvements
Able to assist others in developing clinical reasoning skills.
Computer Skills:
Strong Microsoft Office (Microsoft Word Excel) skills

Proficient in Cerner EHR

Additional Responsibilities:
Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

UofL Health Core Expectation:
At UofL Health we expect all our employees to live the values of honesty integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind body and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health