Employment Type:

Shift:

Description:

The Lead Ambulatory Service Representative plays a critical role in promoting increased utilization of Loyola Medicine services by delivering exceptional customer service that reflects the mission vision and values of Loyola Medicine. This role ensures effective clerical and administrative operations within the ambulatory service area while maintaining the highest customer service standards to consistently exceed patient and customer expectations.

Ensures efficient daytoday clinic operations including the following responsibilities:

• Precepts coaches and mentors new employees to support onboarding and performance readiness.
• Processes files and documentation related to patient care and appointments including faxes and medical records from outside institutions.
• Maintains required logs departmental statistics and schedules accurately and timely.
• Proactively identifies addresses and resolves operational or patientrelated issues using appropriate resources.
• Complies with and supports physicianestablished clinic protocols.
• Coordinates physician surgery schedules as required by the assigned

• Provide outstanding customer service to patients families physicians and staff in alignment with Loyola Medicines mission and values
• Serve as a first point of contact ensuring patients feel welcomed respected and supported
• Perform clerical and administrative duties to support efficient daily operations of the ambulatory service area
• Accurately schedule appointments verify patient information and manage registration processes as assigned
• Communicate professionally and effectively with internal departments to support coordinated patient care
• Maintain confidentiality and comply with all organizational policies procedures and regulatory requirements
• Demonstrate flexibility and teamwork to meet the needs of patients and the service area
• Consistently uphold high standards of professionalism and customer-focused service excellence

Minimum Education:

Required: Associates Degree OR equivalent training acquired via work experience or education

Minimum Experience:

Required: At least One (1) year of Service Rep experience

Previous experience in an Oral Health setting highly preferred

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

COMPENSATION

Pay Range: $16.70 - $25.53 per hourActual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.

Benefits:

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Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.