Principal Consultant Principal Architect Microsoft Alliance
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
Principal Consultant / Principal Architect -Microsoft Alliance
Position Purpose
Drive and grow the strategic alliance between the organization and Microsoft by combining alliance leadership with strong operational execution. Ensure maximization of Microsoft partner programs incentives and co-sell opportunities while maintaining governance financial accuracy and stakeholder alignment.
Key Responsibilities
Microsoft Alliance & Partner Management
- Own and execute Microsoft alliance strategy aligned with business objectives
- Manage CPOR (Claiming Partner of Record) processes including OSA OSU and revenue tracking
- Lead MCI (Microsoft Commerce Incentives) lifecycle including creation tracking and POE submissions
- Govern and track ECIF (End Customer Investment Funds) utilization
- Drive co-sell opportunities through end-to-end management in Microsoft Partner Center
- Oversee EPI (Enterprise Partner Incentives) programs and performance
- Manage voucher claims and partner benefits
- Build and maintain strong relationships with Microsoft stakeholders
Incentives & Financial Operations
- Track and manage incentive payouts across CPOR ECIF MCI and co-sell programs
- Collaborate with finance teams for reconciliation accruals and financial closure
- Follow up on pending payments resolve discrepancies and manage escalations
- Ensure compliance with Microsoft incentive structures and accurate revenue attribution
Escalation Management
- Act as the primary escalation point for Microsoft-related operational and financial issues
- Raise and manage Microsoft support tickets through resolution
- Coordinate with internal and external stakeholders to resolve escalations effectively
Reporting & Governance
- Deliver weekly and monthly reports on alliance performance incentives and pipeline
- Maintain pipeline tracking forecasting accuracy and revenue visibility
- Track engagement lifecycle status and outcomes across Microsoft initiatives
- Ensure governance compliance and audit readiness across all partner activities
- Provide regular updates to leadership
Technical Expertise
- Deep understanding of Microsoft partner ecosystem and incentive programs (CPOR MCI ECIF EPI Co-sell)
- Strong knowledge of revenue attribution financial governance and incentive structures
- Expertise in managing alliance operations pipeline tracking and reporting frameworks
- Experience in handling escalations and working with Microsoft support systems
- Ability to align alliance strategy with enterprise architecture and business outcomes
Competency
- Strong strategic and operational balance (hands-on execution with leadership mindset)
- Excellent stakeholder and executive communication skills
- Strong financial and commercial acumen
- High attention to detail and process discipline
- Data-driven decision-making capability
- Problem-solving mindset with proactive escalation management
- Strong collaboration across cross-functional teams
Technology Stack
- Microsoft Tools: Microsoft Partner Center (CPOR Co-sell Incentives) Microsoft Invoicing Tool
- Tracking & Reporting: Excel SharePoint-based trackers
- CRM & Systems: SupplierWeb CRM tools for pipeline and engagement tracking
- Reporting: Dashboarding pipeline analytics forecasting tools
Education Experience and Certification
- 15 years of experience in alliance/partner management preferably within the Microsoft ecosystem
- Proven hands-on experience with Microsoft partner programs (CPOR ECIF MCI Co-sell EPI)
- Strong experience in financial operations incentive tracking and reconciliation
- Experience managing escalations and working with Microsoft support frameworks
- Demonstrated expertise in reporting governance and compliance
- Bachelors degree in Engineering Business or related field (Masters preferred)
- Microsoft certifications or partner accreditations are a plus
Success Metrics (KPIs)
- Growth in Microsoft-influenced revenue and pipeline
- Accuracy and timeliness of CPOR MCI and incentive submissions
- Improved incentive realization and payout timelines
- Reduction in discrepancies delays and escalations
- Quality consistency and timeliness of reporting and governance
- Strength and depth of Microsoft partnership and engagement
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Staff IC
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
