TD Insurance, Appraisal Dispatcher

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance authorized products and services are available online over the phone and through a network of more than 1000 TD Canada Trust branches.

In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers.

Job Description

The Appraisal Dispatcher is the catalyst to the success of the Appraisal Center of Excellence through internalization and maximizing efficiency of aremanaged through the dispatcher in order tomaximizeresourcesefficiently monitor and balance workloadand as a result contribute to ourLegendary Customer Experience.

As an Appraisal Dispatcher you will be required to complete the following on a day to day basis:

• Organize all field appraisal/task requests in a logical manner based on the geography and capacity.

• Dispatch appraisal assignments and photo based estimate as part of the distribution of claims to Appraisers and IAs.

• Review claims to determine proper location/appraiser for file.

• Assign claims to IA partners as required

• Provide data regarding distribution of assignments to leadership team.

• Redirect incorrect file assignment

• Regularly collaborate with peers and leadership in the Auto PD and Residental claim teams

• Regularly collarborate with preferred IA partners and Vendor Management.

• Assign claims appraisal requests within WorkCenter and ClaimCenter

• Work as a national dispatch group to ensure work level balance.

• Dispatch files in a timely manner to continue drive legendary customer experience.

Job Requirements

The successful candidate will possess the following skills:

• Highly organized

• Ability to learn quickly under pressure

• Advanced time management skills

• Ability to adapt to change of tools or use of technology in an every changing environment

• Ability to review situations in a logical manner to come up with a solution

• Effective communication skills and Good interpersonal skills

• Knowledge of Microsoft Office programs

• Ability to manage competing priorities

• Ability to identify possible gaps in process

• Takes initiative to recommend process improvements

• Ability to communicate effectively with peers as well as leadership team.

• Ability to work in a self managed environment and can work independently with minimal supervision.

• Knowledge of WorkCenter and Claims Centre is a definite asset.

• Good understanding of regions where we provide support.

• Flexibility in working hours when required.

• Bilingual is preferred

Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. Everyday we strive to make every interaction product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):