Director of AI Solutions & Delivery

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The Director of AI Solutions & Delivery serves as the execution owner for enterprise AI initiatives. This role is accountable for delivering AI solutions that generate measurable value across student success academic innovation and operational efficiency. The Director leads AI initiatives from intake through production and sustained value realization ensuring AI solutions are operationalized within core university processes rather than remaining isolated pilots.

This role requires strong delivery leadership comfort with ambiguity and the ability to drive outcomes through influence and partnership across IT academic and operational teams.

REQUIREMENTS:

• Bachelors degree in Computer Science Data Science/ Analytics Engineering or a related field.
• 7 years of experience across AI data digital transformation or advanced analytics roles including leadership of enterprise-scale initiatives.
• Demonstrated experience leading endâtoâend delivery of complex crossâfunctional initiatives from intake through execution with measurable outcomes.
• Peopleâmanagement experience including direct leadership of AI or analytics teams.
• Strong working knowledge of AI and machine learning concepts including model lifecycle considerations and responsible AI practices.
• Experience designing architecting and leading delivery of AI-enabled solutions across CRM platforms and broader enterprise systems (e.g. Salesforce and adjacent student lifecycle data and operational platforms) with solutions not limited to a single platform.
• Previous experience partnering effectively with Solution Architects and IT leadership to deliver scalable secure and integrated solutions aligned with enterprise architecture and institutional priorities.
• Experience executing within governed and regulated environments with strong understanding of data privacy security and ethical AI considerations (e.g. FERPA or similar frameworks).
• Experience working with vendors system integrators or implementation partners.

Preferred:

• Masters degree in a related field.
• Familiarity with higher education environments student lifecycle systems or education technology ecosystems.
• Exposure to generative AI agentic AI concepts or AI-enabled process automation at an execution or oversight level.
• Understanding of Learning Tools Interoperability (LTI) standards.

Compensationis determined based on the qualifications experience and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package including a tuition waiver and reimbursement program health insurance paid time off and a retirement savings plan. The salary range for this position is $133450 to $180550.
Click Hereor usethe following linktolearn more about careers at Herzing University: Delivery Ownership & Value Realization

• Accountable for delivery of enterprise AI initiatives from intake through production and sustained value realization.
• Prioritize and sequence AI use cases based on institutional value feasibility risk and readiness.
• Ensure AI initiatives move beyond pilots into scalable operationalized capabilities embedded in dayâtoâday operations.
• Advise senior leadership on AI trends priorities tradeoffs risks and opportunities based on feasibility and demonstrated value from delivery efforts within higher education.

• Leadership & Change Management:
  • Directly manage and develop AI developers and analysts including performance management skills development prioritization and delivery standards.
  • Establish development practices quality standards and reusable delivery patterns for AI solutions.
  • Lead and influence cross-functional teams across IT academics operations clinicals and external partners without reliance on formal authority.
  • Support adoption by working with leaders faculty and staff to enable effective use of AI capabilities.
  • Serve as a change leader supporting teams through ambiguity shifting priorities and evolving AI capabilities.
• Governance Risk & Responsible AI
  • Partner with governance bodies to embed privacy security architectural and responsibleâAI guardrails into AI delivery processes.
  • Ensure AI initiatives align with FERPA data privacy security and institutional policies.
  • Champion equity-focused AI design responsible AI practices through delivery execution transparency and long-term sustainability.
• Stakeholder Collaboration & Insight Translation:
  • Partner with academic operational and administrative leaders and external stakeholders to assess needs and deliver AI-driven solutions that align with institutional priorities.
  • Communicate delivery progress and outcomes in clear actionable terms for nonâtechnical and senior stakeholders.
  • Translate complex findings into actionable insights in partnership with BI and reporting teams ensuring clarity for non-technical audience (e.g. university leadership department heads faculty).
• Research & Emerging Technologies:
  • Monitor emerging AI generative AI and education technology trends relevant to higher education use cases.
  • Lead pilot initiatives and internal research efforts related to AI technologies including Large Language Models (LLMs) and generative AI for educational and operational applications.

PHYSICAL REQUIREMENTS:

• 20% travel.
• Must be able to remain in a stationary position half of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or tech equipment which may include computers copiers fax machines audio/visuals.
• Frequently uses voice and hearing to communicate with students staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify observe and assess.
• Occasionally move carry or lift 10 pounds.
• Frequently positions self to maintain computer related equipment which may involve bending stooping kneeling crouching or crawling.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual provides an inclusive and collegial community where individuals are valued heard and empowered to contribute to the effectiveness of the institution.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status age national origin veteran status or any other status protected by law. University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at Experience:

Director