Automotive General Manager

The Automotive General Manager oversees all operations within a dealership ensuring profitability efficient operations and exceptional customer satisfaction. This role requires a strategic leader who can manage sales service parts finance and administrative departments while driving growth achieving revenue targets and maintaining compliance with industry standards.

Key Responsibilities:

1. Leadership & Team Management:

• Recruit train and manage department managers fostering a high-performing team culture.
• Set performance benchmarks and conduct regular reviews for employees across all departments.
• Encourage collaboration between sales service finance and parts teams to ensure smooth operations and customer satisfaction.

2. Operations Oversight:

• Monitor and manage day-to-day dealership activities ensuring operational efficiency.
• Oversee inventory management including new and used vehicles parts and service supplies.
• Develop and implement effective processes and procedures for all departments.

3. Financial Performance:

• Analyze dealership financial data and key performance indicators (KPIs) to ensure profitability.
• Develop and manage budgets including expense control and forecasting.
• Drive revenue growth in all dealership departments ensuring alignment with sales targets and market trends.

4. Customer Experience:

• Promote a customer-first culture ensuring high levels of customer service and satisfaction.
• Address and resolve customer complaints or concerns effectively and promptly.
• Implement customer retention strategies including loyalty programs and post-sale follow-ups.

5. Sales Strategy:

• Establish and execute sales strategies to meet monthly quarterly and annual sales targets.
• Develop pricing strategies and promotional campaigns in collaboration with sales and marketing teams.
• Evaluate market trends and competitor performance to identify opportunities and threats.

6. Compliance & Standards:

• Ensure compliance with local state and federal regulations including safety and environmental standards.
• Maintain adherence to manufacturer guidelines and maintain a strong relationship with the brand.
• Monitor internal audits and implement corrective measures when needed.

Required Skills & Qualifications:

• MINIMUM 5 YEARS OF AUTOMOBILE DEALERSHIP MANAGEMENT
• Proven experience in automotive dealership management preferably as a GM Sales Manager or similar role.
• Strong leadership decision-making and interpersonal skills.
• In-depth knowledge of dealership operations including sales finance service and parts.
• Analytical and financial acumen with experience in budgeting and forecasting.
• Exceptional communication and problem-solving abilities.
• Familiarity with Dealer Management Systems (DMS) and CRM platforms.
• Bachelors degree in Business Administration Automotive Technology or related field (preferred).

Key Performance Metrics:

• Achieving and exceeding monthly sales service and financial goals.
• Customer satisfaction scores (CSI).
• Employee satisfaction and retention rates.
• Inventory turnover and management efficiency.
• Compliance with regulatory and manufacturer standards.

We offer a competitive salary and benefits package as well as opportunities for career growth and advancement within our company. If you are a results-driven individual with a passion for the automotive industry we encourage you to apply for this exciting opportunity.

MINIMUM 5 YEARS OF AUTOMOBILE DEALERSHIP MANAGEMENT

Key Responsibilities:

1. Leadership & Team Management:

• Recruit train and manage department managers fostering a high-performing team culture.
• Set performance benchmarks and conduct regular reviews for employees across all departments.
• Encourage collaboration between sales service finance and parts teams to ensure smooth operations and customer satisfaction.

2. Operations Oversight:

• Monitor and manage day-to-day dealership activities ensuring operational efficiency.
• Oversee inventory management including new and used vehicles parts and service supplies.
• Develop and implement effective processes and procedures for all departments.

3. Financial Performance:

• Analyze dealership financial data and key performance indicators (KPIs) to ensure profitability.
• Develop and manage budgets including expense control and forecasting.
• Drive revenue growth in all dealership departments ensuring alignment with sales targets and market trends.

4. Customer Experience:

• Promote a customer-first culture ensuring high levels of customer service and satisfaction.
• Address and resolve customer complaints or concerns effectively and promptly.
• Implement customer retention strategies including loyalty programs and post-sale follow-ups.

5. Sales Strategy:

• Establish and execute sales strategies to meet monthly quarterly and annual sales targets.
• Develop pricing strategies and promotional campaigns in collaboration with sales and marketing teams.
• Evaluate market trends and competitor performance to identify opportunities and threats.

6. Compliance & Standards:

• Ensure compliance with local state and federal regulations including safety and environmental standards.
• Maintain adherence to manufacturer guidelines and maintain a strong relationship with the brand.
• Monitor internal audits and implement corrective measures when needed.