Front End Tech Manager

Job Description:

Were looking for a confident and experienced Senior Case Manager/RTWS to step into a Technical Manager role within our front-end RTW team.

In this role youll focus on coaching and developing others not managing your own claims portfolio. Youll provide clear technical guidance uplift decision-making and support the team to deliver consistent high-quality outcomes in line with legislative requirements.

Youll oversee our APA results case conference and manage litigation and conciliation matters.

This is a great opportunity for someone with strong Workers Compensation experience who enjoys mentoring influencing performance and making a broader impact across the team.

What youll be doing

• Driving continuous improvement across claims technical practices and performance

• Manage a front-end claims portfolio ranging from week 070 handling cases from low to high complexity

• Partnering with claims teams to support quality decision-making and compliance outcomes

• Collaborating closely with Legal to shape claims strategies and achieve strong outcomes

• Providing expert guidance on legislation policy and claims management practices

• Conducting entitlement and file reviews including identifying potential fraud risks

• Supporting teams to deliver consistent high-quality service and meet key performance metrics

• Analysing claims trends and identifying opportunities for practical improvement

• Building strong relationships with internal stakeholders across the business

• Ensuring adherence to legislative governance and WorkSafe requirements
  

What youll bring

• Strong claims management capability with a clear ambition to grow and progress your career

• Solid understanding of relevant legislation and WorkSafe guidelines

• Background in a technical specialist or similar advisory role

• Excellent stakeholder engagement and communication skills

• Ability to manage competing priorities in a fast-paced environment

• Strong problem-solving skills and sound judgement
  

About us
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organisations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services Application Modernisation and Industry-Specific Software Solutions DXC modernises secures and operates some of the worlds most complex technology estates. Learn more on .

Our culture and benefits
DXC is committed to building better futures for our customers colleagues environment and communities. We take care of each other and foster a culture of inclusion belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice our people first philosophy means we offer competitive remuneration benefits training and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation delivers results rewards performance and encourages ideas then please press the Apply Now button to submit your resume.

In return we agree to ensure a hiring process that is enjoyable thorough and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself while learning about us at the same time.

We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the bring your whole-self to work philosophy. It is our inclusive culture that powers our results and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation addition DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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