Bilingual (Spanish) Customer Service Call Center Representative

TKO StaffPros is actively recruiting Bilingual Collections Agents (Spanish/English) Lee County MS

Must be able to speak fluent Spanish and English ( no exceptions)

Position Overview

We are seeking a professional and motivated Bilingual Collections Agent fluent in both Spanish and English to join our team in Lee County MS. This role focuses on contacting customers regarding overdue accounts negotiating payment arrangements and ensuring accurate documentation of all collection activities. The ideal candidate can communicate effectively across language barriers maintain professionalism and balance assertiveness with empathy.

Key Responsibilities

• Customer Outreach: Contact customers in both Spanish and English to resolve pastdue accounts and negotiate payment plans.
  
• Account Management: Monitor outstanding invoices follow up promptly and escalate accounts when necessary.
  
• Relationship Building: Maintain positive and professional communication while adhering to company policies and legal guidelines.
  
• Documentation: Record all calls emails payment commitments and account updates in the CRM system.
  
• Issue Resolution: Investigate billing discrepancies disputes or questions that may delay payment.
  
• Negotiation: Establish payment arrangements and settlement agreements in accordance with company standards.
  
• Payment Processing: Assist customers with electronic payments and recurring payment setups.
  
• Skip Tracing: Use skiptracing tools and databases to locate customers who are difficult to reach.
  
• Performance Goals: Meet monthly collection targets to qualify for bonus incentives.
  

What We Offer

• Competitive hourly pay based on experience
  
• Monthly bonus opportunities for meeting performance metrics
  
• Evaluationtohire opportunity with longterm potential
  
• Supportive team environment and onthejob training
  

Qualifications

• Bilingual: Fluent in both Spanish and English (required)
  
• Experience in collections customer service or call center environments preferred
  
• Strong communication negotiation and problemsolving skills
  
• Ability to remain calm professional and empathetic in challenging situations
  
• Comfortable using CRM systems and computerbased tools
  
• Reliable punctual and able to work every other Saturday
  
• High school diploma or equivalent required