Patient Representative Emergency Department

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Type of Position:

Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

Departments Website:

Summary of Job Duties:

Qualifications:

Minimum Qualifications:

• High School Diploma/GED with four (4) years of experience in business office administration customer service registration billing insurance scheduling or call center

OR

• Associates Degree with two (2) years of experience in business office administration customer service registration billing insurance scheduling or call center

OR

• Bachelors Degree
• Knowledge of medical terminology required
• Intermediate proficiency with computers (MS Office Suite preferred)
• Highly proficient keyboard and telephone etiquette skills
• General knowledge of office machines including printers and scanners

Preferred Qualifications:

• Experience working with EPIC system
• Healthcare

***This position will work evenings/nights and every other weekend***

Additional Information:

Responsibilities:

• Schedules reschedules coordinates and cancels appointments.
• Conducts authorizations and pre-certifications tracks pre-authorizations and maintains referrals
• Enters benefit and authorization information into EPIC. Coordinates third-party waivers
• Peer to Peer submissions.
• Conducts insurance verification and benefits explanation by running eligibility on patients
• Maintain initial plan of care (signatures etc.) and is responsible for inputting daily and monthly statistics and communicating any medical record issues
• Responsible for various maintenance reports work denials and WQ management
• Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening.
• This position is also responsible for pre-counsel of patients regarding the payment expectation for service.
• Pre-registration of patients as needed
• Assists other teams as needed.
• Other duties as assigned

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: