(USA) Manager, Communications – Engagement

Position Summary...

What youll do...

Role summary:
We are seeking a passionate strategic and highly skilled Manager Driver Communications to lead how we engage inform and inspire drivers across the platform. This role sits at the intersection of driver experience storytelling and strategic communications playing a critical role in improving driver satisfaction reducing churn and driving adoption of key initiatives.
Reporting to the Sr. Manager of Driver Communications & Engagement this role will lead the development and execution of a mix of driver communication campaigns engagement events and deployment while serving as a communications subjectmatter expert for crossfunctional partners.
About the team:
The Driver Communications & Engagement team shapes clear consistent and trustworthy communication with drivers throughout their journey. The team designs comprehensive engagement programs including lifecycle journeys and appreciation campaigns ensuring timely and relevant messaging across channels. Combining storytelling engagement strategy and operational goals the team collaborates across product brand operations and legal functions. They translate complex information into clear messages while incorporating driver feedback to enhance communication effectiveness. This team plays a vital role in fostering understanding adoption and loyalty by delivering high-quality driver-focused content aligned with business objectives.
What youll do:

• Drive driver engagement satisfaction and loyalty through lifecyclebased strategies and programs.
• Partner crossfunctionally to surface driver insights address experience gaps and influence improvements.
• Lead driverfocused campaigns events and appreciation initiatives that increase engagement and retention.
• Create and deploy highimpact driverfacing communications across channels with clarity consistency and compliance.
• Act as a communications SME advising on storytelling message framing and channel strategy.
• Execute measure and optimize initiatives using data KPIs and sentiment to maximize impact and efficiency.

What youll bring:

• 4 years of experience in communications marketing copywriting or customer/driver engagement roles.
• Strong storytelling and content strategy skills with a passion for improving the driver experience.
• Proven ability to develop and execute strategic multichannel communication plans.
• Excellent copywriting and editing skills with a strong eye for clarity tone and brand consistency.
• Experience leading campaigns events or engagement initiatives in fastpaced environments.
• Datadriven and highly collaborative with the ability to manage multiple priorities and use insights KPIs and digital analytics (e.g. Braze CMS web metrics) to drive decisions.

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $80000.00 - $155000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Bachelors degree in Public Relations Communications or related field and 2 years experience in corporate communications public relations or related field OR 4 years experience in corporate communications public relations or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Developing digital communications or corporate digital media strategies. Politics journalism or relevant area Supervisory experience or experience leading cross-functional projects

Primary Location...

802 Respect Dr Bentonville AR 72716 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.