At Varicent were not just transforming the Sales Performance Management (SPM) marketwere redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies maximize seller performance and unlock untapped potential. Varicent stands at the forefront of innovation celebrated as a market leader in the2025 Forrester Wave Report for SPM2023 Ventana Research Revenue Performance Management (RPM) Value IndexGartner Peer Insights2024 Gartner SPM Market Guide andG2.Our solutions are trusted by a diverse range of global industry leaders like T-Mobile ServiceNow Wawanesa Bank Shaw Industries Moodys Stryker and hundreds more. Heres why youll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse collaborative and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicentwhere your talent and ambition meet limitless opportunities for success!
The VaricentAssociate TAMworksalongside Technical Account Managers within the Customer Success organizationwith a portfolio of clients who have subscribed to the VIP Program. TheAssociate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP clients return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product process and solution specific questions as well as proactivelymonitoringexisting solutions foroptimalperformance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM theAssociate TAM will play an integral role in owning the customers technical success and supporting all system and solutionfocused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assistin coaching users on foundationalVaricent functionality configuration concepts and best-practice methodologies.
- Participate in reviewing new features fixes and release notes to help assess potential impact on the customers environment.
- Contribute to configuring Varicent solutions based on documented customer requirements under guidance from the senior TAM.
- Prepare and share monthly performanceutilization and support-related metric summaries.
- Analyze solution usage and data patterns to helpidentifypotential issues or areas for optimization.
- Assistin implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors investigate defects and support solution optimization efforts.
- Identifyopportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges enabling thoughtful upsell cross-sell and expansion motions.
- Parter with the TAM team to support sustainable customer engagement project outcomes and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes andassistin recommending improvements whereappropriate.
- Collaborate with TAMs tomaintainreusable object repository.
EDUCATION & EXPERIENCE
- At least5years of experience inITConsulting Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering implementing and / or supporting)
- Basic knowledge of system configurations data models and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time the Associate Technical Account Manager willsuccessfully:
- Familiarize oneselfwith company culture policiesescalation pathsand internal systems.
- Training and onboardingwill be completed.
- Learnthe varioussystems usedindaily operations.
- Participation in team meetings and events.
SuccessIndicators:
- Complete all onboarding activitiesand trainingwith passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Managercohorts.
- Adhere to VIP program deliverables includingtask tracking against active initiatives.
- Begin to prioritizetasks escalate blockers communicateeffectivelyanddemonstrateproblem resolution personal growth and adaptability.
- Support data validation report creation performance troubleshooting and config changes as needed.
SuccessIndicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time the Associate Technical Account Manager will successfully:
- Candidate willmanagea full client portfolio.
- Operate as a trusted technical partner supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage performance and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings risks and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolios technical needs
SuccessIndicators:
- Customer confidence and satisfaction
- Portfoliomanagedwith minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. If you require accommodation at any time during the recruitment process please email
Required Experience:
Manager
At Varicent were not just transforming the Sales Performance Management (SPM) marketwere redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies maximize seller performance and unlock untapped po...
At Varicent were not just transforming the Sales Performance Management (SPM) marketwere redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies maximize seller performance and unlock untapped potential. Varicent stands at the forefront of innovation celebrated as a market leader in the2025 Forrester Wave Report for SPM2023 Ventana Research Revenue Performance Management (RPM) Value IndexGartner Peer Insights2024 Gartner SPM Market Guide andG2.Our solutions are trusted by a diverse range of global industry leaders like T-Mobile ServiceNow Wawanesa Bank Shaw Industries Moodys Stryker and hundreds more. Heres why youll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse collaborative and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicentwhere your talent and ambition meet limitless opportunities for success!
The VaricentAssociate TAMworksalongside Technical Account Managers within the Customer Success organizationwith a portfolio of clients who have subscribed to the VIP Program. TheAssociate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP clients return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product process and solution specific questions as well as proactivelymonitoringexisting solutions foroptimalperformance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM theAssociate TAM will play an integral role in owning the customers technical success and supporting all system and solutionfocused conversations.
KEY RESPONSIBILITIES
- Advanced SQL is mandatory
- Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
- Assistin coaching users on foundationalVaricent functionality configuration concepts and best-practice methodologies.
- Participate in reviewing new features fixes and release notes to help assess potential impact on the customers environment.
- Contribute to configuring Varicent solutions based on documented customer requirements under guidance from the senior TAM.
- Prepare and share monthly performanceutilization and support-related metric summaries.
- Analyze solution usage and data patterns to helpidentifypotential issues or areas for optimization.
- Assistin implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors investigate defects and support solution optimization efforts.
- Identifyopportunities for customer value realization and surface to the primary TAM for strategic review.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges enabling thoughtful upsell cross-sell and expansion motions.
- Parter with the TAM team to support sustainable customer engagement project outcomes and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey ensuring alignment within available customer VIP entitlement.
- Work with internal stakeholders to understand change management processes andassistin recommending improvements whereappropriate.
- Collaborate with TAMs tomaintainreusable object repository.
EDUCATION & EXPERIENCE
- At least5years of experience inITConsulting Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL data manipulation Microsoft Excel
- Preferred: Understanding of Sales Performance Management domain
- Strongly Preferred: Hands on experience of Varicent software products (Administering implementing and / or supporting)
- Basic knowledge of system configurations data models and data integration best practice concepts.
PERFORMANCE BASED SUCCESS CRITERIA
1-3 Months
During this time the Associate Technical Account Manager willsuccessfully:
- Familiarize oneselfwith company culture policiesescalation pathsand internal systems.
- Training and onboardingwill be completed.
- Learnthe varioussystems usedindaily operations.
- Participation in team meetings and events.
SuccessIndicators:
- Complete all onboarding activitiesand trainingwith passing grades
- Seen by peers as responsive and professional
- Demonstrate curiosity and engagement
4-6 Months
During this time the Associate Technical Account Manager will successfully:
- Begin managing defined customer work triaged by your Technical Account Managercohorts.
- Adhere to VIP program deliverables includingtask tracking against active initiatives.
- Begin to prioritizetasks escalate blockers communicateeffectivelyanddemonstrateproblem resolution personal growth and adaptability.
- Support data validation report creation performance troubleshooting and config changes as needed.
SuccessIndicators:
- Complete assigned technical work with some oversight
- Demonstrate an understanding of model structure and customer needs
- Provide meaningful updates and documentation
7 Months & beyond
During this time the Associate Technical Account Manager will successfully:
- Candidate willmanagea full client portfolio.
- Operate as a trusted technical partner supporting the TAM at a strategic level.
- Independently deliver core TAM activities
- Configuration work
- Troubleshooting & support
- Documentation of changes and existing build
- Generating usage performance and status reporting (flagging important data points)
- Participate in journey/plan execution
After 12 months should be able to perform all duties of a TAM
- Performing a complete Annual Health Check
- Articulate findings risks and recommendations
- Support value tracking & outcomes
- Support cross selling initiatives by documenting use cases and your portfolios technical needs
SuccessIndicators:
- Customer confidence and satisfaction
- Portfoliomanagedwith minimal oversight and escalation
- High-quality delivery within contractual hours
- Annual Health Check completed independently
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. If you require accommodation at any time during the recruitment process please email
Required Experience:
Manager
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