Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

Position Summary and Purpose
The Mental Health Monitoring Technician is responsible for monitoring documenting and notifying the appropriate persons of any suspicious dangerous unusual behaviors and situations. The Mental Health Monitoring Technician will also be responsible for calling emergency codes when the switchboard staff is unavailable and directly monitoring patients on units as needed.

Essential Functions:
Follows processes for placing patients on video monitoring per doctors orders
Observes monitors continuously for behaviors indicated based on ordering MDs precautions when monitoring behaviors remotely (versus in person)
Reports behaviors to nurse on unit for immediate interventions
Initiates calls to units each shift to obtain locations of patients being monitored and behaviors for which patients are being monitored
Notifies nurse Risk department and or manager as appropriate when safety quality concerns are present
Documents calls to units emergency codes paged overhead and seclusion/restraints events.
Use of limited physical crisis intervention techniques.

Other Functions:
Monitor patients according to patient monitoring standards policies and procedures including completion of behavioral rounds sheets/flowsheets.
Attends in-service education and online modules to update skills and knowledge
Maintains open communication with co-workers.
Maintains compliance with all company policies procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education Experience Licensure and Certification)
Education:
High school diploma or GED/Equivalent (required)
Experience:
Two (2) years of social services experience required with 1yr in mental health direct patient care preferred

Certification:
Basic Life Support (BLS) accredited by the American Heart Association (AHA)

Job Competency:
Knowledge Skills and Abilities critical to this role:
Ability to understand remember and implement procedures to report abuse concerns safety risks
Active Listening Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times
Social Perceptiveness Being aware of others reactions and understanding why they react as they do
Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace
Integrity Job requires being honest and ethical
Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations
Concern for Others Job requires being sensitive to others needs and feelings and being understanding and helpful on the job
Dependability Job requires being reliable responsible and dependable and fulfilling obligations
Self-Control Job requires maintaining composure keeping emotions in check controlling anger and avoiding aggressive behavior even in very difficult situations

Language Ability:
Must be able to communicate effectively in both verbal and written formats.
Speaking Talking to others to convey information effectively.

Reasoning Ability:
Able to critically think through complex patient situations process improvements evidence-based practice.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Computer Skills:
Effectively utilize the monitoring system including changing and arranging camera views to accommodate unit needs
Effectively utilize the phone system and electronic safety alarm system

Additional Responsibilities:
Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

UofL Health Core Expectation:
At UofL Health we expect all our employees to live the values of honesty integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind body and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health