Technical Delivery Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 120000 - 150000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
We are looking for a Technical Delivery Manager Post-Sales to partner closely with Customer Success Sales and Product to ensure successful deployment integration and long-term adoption of Otter across our enterprise customers.
This is a high-impact customer-facing role focused on driving technical success post-sale from onboarding and integrations to scaling AI-driven workflows across complex Youll Do
- Act as the technical lead for enterprise customers post-sale owning successful implementation and expansion readiness
- Partner with CSMs and AEs to support onboarding adoption and expansion across large accounts
- Lead technical discovery and solution design aligned to customer workflows and use cases
- Support and guide integrations (APIs calendar workflows internal tools)
- Troubleshoot and resolve complex technical issues acting as a trusted advisor to customer engineering teams
- Drive best practices for deploying Otter at scale across organizations
- Collaborate with Product and Engineering to translate customer feedback into roadmap insights
- Build reusable assets documentation and frameworks to scale post-sales technical success
What You Bring
- 3 years in Solutions Engineering Technical Account Management Professional Services or similar post-sales role
- Experience supporting enterprise customers with complex technical environments
- Strong understanding of APIs integrations and SaaS architecture
- Proven ability to work cross-functionally with Sales CS Engineering and Product teams
- Comfortable engaging with technical stakeholders (engineering IT) and executive audiences
- Experience in AI data or workflow automation platforms strongly preferred
- Strong problem-solving skills with a customer-first mindset
What Success Looks Like
- Accelerate Time to Value (TTV) for enterprise customers through effective onboarding implementation and integration
- Drive strong Year 1 Gross Revenue Retention (GRR) by ensuring successful adoption and minimizing early churn risk
- Maintain high Customer Satisfaction (CSAT) through proactive support responsiveness and technical excellence
- Contribute to expansion and growth positively impacting Net Dollar Retention (NDR)
Operational Outcomes:
- Seamless onboarding and integration for enterprise customers
- Increased product adoption and expansion readiness
- Strong technical relationships with customer stakeholders
- Reduced escalations through proactive technical guidance
- Scalable processes that support rapid enterprise growth
About
We are in the business of shaping the future of work. Our mission is to make conversations more over 1B meetings is the worlds leading tool for meeting transcription summarization and collaboration. Using artificial intelligence Otter generates real-time automated meeting notes summaries and other insights from in-person and virtual meetings - turning meetings into accessible collaborative and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google DeepMind Zoom and Tesla.is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process please contact at least 3 business days before your interview.* does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any employee) and without a written agreement otherwise will be deemed to be our sole property and no fee will be paid should we hire the candidate
Salary range
Salary Range: $120000 to $150000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
#LI-Hybrid
Required Experience:
Manager
About Company
Otter AI Meeting Agent supports real-time transcription, live chat, automated summaries, insights, and action items.
