Customer Service Parking Agent Full Time Call Center (On Site)

Parking Customer Service agents at Caesars Entertainment Nevada hotelsare responsible foranswering all external and internal calls. They must be well-informed courteous team members who provide excellent customer service and support to both internal and external guests. Agents are expected to answer calls promptly meet all service levels and productivity standards and use standard phraseology to ensure professional and consistent guest experience. It is essential for agents to be courteous and willing toalways help.

• Maintain high service skills to meet department standards on Quality Assurance Monitors Customer Surveys/Feedback and other management-determined standards.
• Clearly communicate anddemonstrateenthusiastic service.
• Meet department guidelines for punctuality adherence and attendance.
• Handle all incoming customer transactions promptly efficiently accurately and professionally.
• Adhere to department appearance guidelines.
• Safeguard customer confidentiality and privacy according to company and department standards.
• Assistwith special projects andadditionalduties as directed by a supervisor.

• Mustbe 18 years old.
• High school diploma or equivalent.
• Must have a stable work history.
• Computer literacy isrequired.
• Knowledge of Windows based PC Applications.
• Knowledge of LMSis preferred.
• Knowledge of CVPSis preferred.

ADDITIONAL REQUIREMENTS

• Must be able to type at least 25 words per minute andacquirekeyboard skills.
• Must have a pleasant speaking voice enthusiasm strongserviceand verbal communication skills.
• Must present oneself in a professional manner with a friendly demeanor enjoying interaction with both internal and external customers.
• Must be able to read write speak and understand English.
• Able to sit and wear a headset for 2-3 hours at a time.
• Must be able to work in both high and low-stress areas andmaintaina flexible work schedule based on business demands.
• Must be able to work in close quarters and be multi-task oriented.
• Excellent interpersonal communication team building and problem-solving skills arerequired.
• Must be able to work with minimal supervision.
• Ability to perform full duties requiring dexterity and visual perception.
• Maintain a clean and organized work environment.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.