Markets Operations AI Transformation & PMO Lead Executive Director

Join us to re-imagine Markets Operations with advanced AI and intelligent automation. Youll work at the intersection of Operations Applied AI Technology and Transformation to convert complex front-to-back challenges into scalable data-driven solutions that unlock efficiency resilience and measurable impact for our clients and our business.

As an AI Transformation & PMO Lead - Executive Director within JPMC you will be responsible for leading multi-pillar transformation initiatives end to endshaping the vision setting measurable objectives and ensuring disciplined execution. You will oversee PMO governance and executive reporting translate operational pain points into AI-enabled solutions align partners across functions and embed data risk and control rigor to deliver sustainable results at scale.

Job responsibilities

• Lead the end-to-end re-imagining of Markets Operations using advanced AI and automation grounded in front-to-back process expertise.
• Translate operational pain points into scalable AI solutions; define problem statements value hypotheses and measurable success metrics.
• Partner closely with Operations Applied AI Technology and Transformation to co-design data-driven solutions and ensure aligned execution.
• Drive data strategy for initiatives: define data requirements partner on data sourcing/quality and embed analytics for monitoring and value tracking.
• Own the delivery lifecycle from discovery and prioritization through MVP scaling change management and benefits realization.
• Establish and run strong program governance across multi-pillar portfolios; manage RAID logs dependencies and decision forums.
• Oversee PMO reporting: produce timely accurate insight-led dashboards and narratives on status risks issues and outcomes for senior stakeholders.
• Ensure compliance with regulatory risk and control requirements; integrate operational resiliency and audit readiness into design and execution.
• Facilitate cross-functional coordination workshops and intake/prioritization routines to maintain momentum and resolve blockers.
• Optimize operating models and processes post-implementation; institutionalize learnings playbooks and controls for sustainable scale.
• Coach and support program teams; cultivate a culture of data-driven decision-making transparency and continuous improvement.

Required qualifications capabilities and skills

• Proven track record in product or transformation leadership within financial services preferably with experience of Operations.
• Deep understanding of front-to-back Markets Operations processes including trade lifecycle risk management regulatory requirements and operational workflows and the associated risks and controls.
• Expertise in AI automation and digital transformation in operational environments.
• Strong experience in managing large-scale complex programs with multiple stakeholders and competing priorities.
• Expertise in PMO best practices governance and reporting frameworks.
• Exceptional leadership communication and stakeholder management skills.
• Ability to operate at both strategic and tactical levels driving vision while ensuring execution.
• Program & Project Management skills
• Bachelors degree