Game Experience Interpreter

• High school diploma or equivalent
• Experience in performance drama theatre or improvisational work
• Previous experience in a customer service environment

Assets:

• Demonstrated ability in script memorization and character development
• Fluency in verbal English
• Experience working in an escape room or interactive theatre environment
• Knowledge of historical interpretation or working in a heritage park setting
• Familiarity with gamified customer interactions

Skills required for success:

• Ability to engage diverse audiences confidently
• Building rapport quickly with guests and colleagues
• Reacting calmly to unexpected changes in game flow or guest behavior
• Working effectively with a crew to manage complex game logistics
• Comfortability with receiving and integrating creative coaching notes from supervisors
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton
• This is a safety-sensitive position
• Ability to work outdoors in various weather conditions including extreme temperatures or precipitation
• Requirement to wear assigned costumes including makeup and specific historical attire
• Applicants may be tested

Work Environment:

• Note: Due to the nature of this work this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
• Ability to work shift work including nights and potentially split shifts or on-call
• Frequent standing and walking (67100% of the time). Occasional lifting of game pieces or equipment up to 20lbs
• Primarily an outdoor environment at Fort Edmonton Park with some indoor game spaces
• Requires active focused listening visual acuity and spatial perception while navigating historic streets
• Potential contact with common outdoor allergens like hay straw pollen or bees
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs expectations and emotional states

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 8 temporary part-time positions for up to 5 months

Hours of Work: Up to 39 hours per week

Salary Range: $21.918 - $26.183 (Hourly)

Recruitment Consultant: PG/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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Step into a world of mystery and history at Fort Edmonton Park! As a Game Experience Interpreter you will be the heart of an outdoor adventure escape game bringing stories to life through immersive role-play. This isnt just a job; its a chance to use your theatrical talents to guide guests through a unique entertainment experience. You will join a creative team dedicated to providing exceptional service while maintaining the magic of the games narrative. If you have a passion for performance and love interacting with people this is your stage.

What will you do

• Portray and maintain assigned character roles throughout the game including using memorized lines and understanding the product narrative
• Interact with guests in character to provide narrative immersion offering hints and help to enhance their experience
• Perform back-of-house game operations such as puzzle setup resetting game areas and securing the site at the end of the night
• Prepare for performances by attending rehearsals training days and staff orientations
• Think critically and solve on-the-spot problems regarding guest experience game flow and safety
• Collaborate with the Game Lead and other park teams including the Public Interpretation and Operations groups to ensure seamless product delivery
• Other related duties as required