Director of Customer Success

Director of Customer Success

Why This Role is Exciting

Youll do more than lead projectsyoull shape client strategies and drive growth. As a team leader youll set the vision for how brands understand and influence shopper behavior while empowering teams to deliver excellence. This role offers:

• Strategic Impact & Influence: Partner with senior clients at the worlds largest CPG and FMCG brands guiding them through complex challenges and shaping strategies that drive measurable growth.
• Collaborative Culture: Join bright curious colleagues in a supportive innovative and inclusive environment where your voice matters.
• Leadership & Development: Lead mentor and inspire a high-performing team of insights professionals fostering innovation and excellence.
• Career Growth & Recognition: Clear pathways to executive leadership with recognition for both business impact and people leadership.
• Flexibility & Balance: Hybrid work model (3 days per week in-office) annual performance-based incentives and unlimited paid time off.

Who We Are

We are the #1 global market leader in digital shopper marketing. With decades of experience and category expertise we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

What You Will Do as a Key Member of Our Team

• Build and grow senior client relationships acting as a trusted advisor on packaging and shopper insights.
• Support and manage a portfolio of high-value accounts ensuring growth retention and consistent value delivery.
• Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorallys product suite (including Quant Qual and AI-enabled solutions).
• Collaborate with cross-functional teams to deliver high-quality insight-driven work that drives measurable business impact.
• Translate findings into compelling narratives that inform high-level business decisions.
• Forecast revenue accurately across weekly monthly quarterly and annual cycles.
• Lead and mentor team members fostering a culture of professional growth innovation and accountability.
• Contribute to company-wide KPIs and initiatives helping drive commercial growth and innovation.

• 6 years of experience in market research customer success or client-facing roles
• Proven ability to manage complex client relationships with measurable business impact
• Strong grasp of research methodologies (Quant Qual AI)
• Experience leading and collaborating with teams to deliver excellence
• Excellent communication and presentation skills with a commercial mindset
• Natural curiosity self-motivation and comfort in fast-paced environ

Required Experience:

Director