Application Support Analyst

We are currently recruiting for the role of Application Support Analyst to join our IT Services Team.

If you are energetic bright and looking for a career providing support training and being an advocate for our stores central office departments as well as the Distribution and Fulfilment Centre (DFC) and working within the MIS Department then this is an ideal position for you.

You will be part of a highly talented group of individuals that keep Harry Rosen Inc on the leading edge of technology and state of the art applications within the Retail Industry.

Responsibilities in this role:

• Act as a Product Owner for retail applications

• Provide support to ERP application (POS CRM WMS Merchandizing and Financial) suites to associates at our Stores across Canada Central Office (CO) departments and the Distribution and Fulfilment Center (DFC)

• Action application support calls coming through the Service Desk postings to our intranet documentation of procedures e-learning and other channels of communication.

• Champion IT Services through periodic calls with Stores CO and DFC

• Perform frequent Store/ DFCvisits and provide one-on-one training on applications including training through video conferencing.

• Develop and execute User Acceptance Testing for new and existing applications.

• Documentation of bug fixes change requests and business specifications to improve our ERP Systems.

• Work with Store/ CO/DFC associates and MIS to improve effectiveness and efficiency of existing systems.

• Participate in developing training contents for our associate on our Learning Management System (LMS)

• Participate in projects and facilitating the transitioning of projects into operation.

• In addition you maybe required to perform the underlisted function on need basis.

Answering Service Desk calls/emails and providing some first-tier support for our Collaboration tools (e.g. Microsoft O365) Ticketing and Telephone systems

Performing daily checklists to ensure that all systems are operational.

Set up and support of PDA devices.

The successful candidate will have the following qualifications.

• College diploma or university degree in the field in Computer Science or Information Systems Support or related field.

• Minimum of 3 years of relevant work experience preferably within the retail industry providing technical support and training in store operations.

• Good knowledge ofMicrosoft O365 Infor CRM Retail Applications (e.g. Jesta POS Merch WMS etc.)

• Excellent written oral interpersonal and presentational skills.

• Good analytical and problem-solving abilities.

• Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Very strong customer service orientation.

• Innovative and critical thinking skills

• Flexible schedule; open to working rotational shifts including weekends on need basis

• 15-25% travel is required including overnight.

• An employer that values internal growth and promotion and is committed to succession planning for your future
• Competitive pay program
• Opportunities to additionally earn yearly bonus plan
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern digitally advanced workplace
• A leader committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council