Facilities Service Representative
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Job Location:
University Park, IL - USA
Monthly Salary:
$ 38300 - 55500
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
POSITION SPECIFICS
These positions fall under the Office of Physical Plant (OPP) Work Reception Center team.
Job Responsibilities:
Receive and prioritize maintenance service requests (routine and emergency) via phone radio and electronic communication
Dispatch skilled trades technicians using a 2-way radio system and telephone communications
Utilize customized software systems and other internal databases to create work orders track service requests and maintain records
Track progress of active work orders follow up for updates and ensure accurate closure of completed jobs
Analyze submitted and completed work orders conduct trends analysis and present findings
Process technician callouts using the overtime rotation and rapid dialing system during nights weekends holidays and emergencies
Receive critical facility alarms and coordinate emergency notifications with appropriate personnel; communicate maintenance statuses or delays
Issue track and troubleshoot physical keys and key systems; maintain accurate records for contractors andemployee key usage
Generate and distribute routine logs and reports
Assist with the coordination of emergency events including completing emergency event documentation and organizing resources needed for repairs
Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed
Maintain administrative records support office projects and ensure compliance with University policies and procedures
Provide essential services on-site desk coverage during university closures delays holidays and other critical operational periods
MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS
General Equivalency Diploma (GED) or High School (HS) 2 years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: NoneBACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position including all possible grades is $38300.00 - $55500.00.Salary Structure - Information on Penn States salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
Penn State is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Required Experience:
Unclear Seniority
About Company
Penn State is a major, public, research-I university serving Pennsylvania and the global community. Learn more about our undergraduate, graduate, and doctoral degree programs.
