Project Manager Student Support Services

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON please visit .

Job Title: Project Manager Student Support Services

Job Summary:

Support the U.S. Department of Homeland Securitys training mission at the Federal Law Enforcement Training Center (FLETC) in Charleston South Carolina. As DAWSONs Student Services Project Manager you will provide overall leadership management and oversight of all student support service operations including dormitory services transportation mailroom warehouse and student logistics. You will ensure all services are delivered in accordance with contract requirements performance standards and FLETC policies directly supporting student readiness morale and training success.

Location:

Charleston SC

Responsibilities:

• Provide overall management and oversight of all student support service operations ensuring full compliance with contract requirements and performance standards.

• Serve as the primary point of contact for the Government Contracting Officers Representative (COR) for all student services-related matters.

• Plan organize direct and coordinate all aspects of student services operations including dormitory management housekeeping laundry transportation mail services warehouse/logistics and student support functions.

• Ensure all services are delivered in accordance with Performance Work Statement (PWS) requirements FLETC policies and applicable federal regulations.

• Develop and implement operational plans schedules and staffing models to support fluctuating student populations and training schedules.

• Oversee all subordinate managers and supervisors including Dormitory Manager Transportation Manager Warehouse/Logistics personnel and other student services staff.

• Monitor staffing levels and ensure adequate coverage across all functions including 24/7 operations where required.

• Establish performance expectations and ensure accountability for all personnel under the student services contract.

• Ensure all student-facing services are delivered with professionalism responsiveness and high customer service standards.

• Oversee student registration housing coordination and support services to ensure seamless onboarding and lodging operations.

• Ensure proper handling accountability and inventory control of government-furnished property supplies equipment and materials.

• Oversee inventory management supply chain operations and logistics support including warehouse and distribution functions.

• Ensure transportation operations are conducted safely efficiently and in compliance with all regulatory and contractual requirements.

• Ensure mailroom and courier services operate efficiently securely and in compliance with all applicable policies and procedures.

• Monitor and enforce compliance with safety environmental and health requirements including PPE usage and hazard mitigation.

• Develop implement and maintain Standard Operating Procedures (SOPs) across all student service functions.

• Conduct regular inspections audits and quality control reviews to ensure compliance with performance standards and identify areas for improvement.

• Analyze operational data and performance metrics to improve efficiency service delivery and cost control.

• Ensure timely identification reporting and resolution of maintenance safety and operational issues.

• Coordinate with FLETC personnel security facilities maintenance and other contractors to ensure integrated service delivery.

• Prepare and submit required reports including operational metrics staffing reports inventory tracking and contract deliverables.

• Manage budgets purchasing and cost controls in accordance with company and contract requirements.

• Ensure accurate timekeeping and labor reporting including oversight of timecard and Costpoint systems.

• Monitor employee performance conduct evaluations and implement corrective actions as necessary.

• Oversee recruitment onboarding training and retention of qualified personnel.

• Ensure all employees meet required training certification and compliance standards.

• Respond to escalated student concerns complaints and operational challenges in a timely and professional manner.

• Support contract compliance audits inspections and Government reviews.

• Prepare and provide information and corporate deliverables as assigned by or at the request of the Corporate Project Manager.

This job description is not intended to be exhaustive. Management reserves the right to modify or assign additional duties as needed.

Qualifications:

• Shall possess at least 5 years of recent (within the past 10 years) responsible experience in Federal Contract Management.

• Demonstrated experience and a working knowledge in a variety of student support services typical under this contract such as Firearms Motor Pool & Vehicle Maintenance Shipping & Receiving Warehouse Operations Inventory Postal Services Transportation Role Player Services Computer Lab Management etc. is mandatory.

• Minimum 3 years of experience in a leadership role overseeing multiple functional areas and staff.

• Demonstrated experience managing operations in a government institutional or campus environment of similar size and complexity.

• Strong knowledge of logistics housing operations transportation and support services management.

• Proven ability to manage multiple departments and large teams in a dynamic high-demand environment.

• Strong leadership organizational and decision-making skills.

• Excellent communication problem-solving and customer service skills.

• Proficiency in Microsoft Office and operational reporting systems.

Additional Requirements:

• Must be eligible for DHS background investigation and suitability clearance.

• Must be a U.S. citizen or lawful permanent resident with work authorization.

• This position may require the operation of Company-provided vehicles.

• If operating Company-provided vehicles maintaining a valid drivers license is required.

• If operating Company-provided vehicles employee must comply with all vehicle and safety policies.

• If operating Company-provided vehicles the Company may review your motor vehicle record (MVR).

• If operating Company-provided vehicles you must notify the Company of any changes to your driving status.

• Work schedules are determined by management and may be modified at any time.

Salary Range - $90000 - $120000

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical dental and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications external candidates will be given consideration.

DAWSONs career portal utilizes a third-party applicant tracking system that allows us to send and receive messages along with our official DAWSON email addresses. Recruiting emails from DAWSON will only come from @ or @. DAWSON will never: Ask you to send money or purchase equipment as part of the hiring process; Require you to download any apps to interview such as Teams WhatsApp etc.; Conduct interviews via Teams chat or messaging-only platforms; or Request banking information outside of secure onboarding steps. To verify current opportunities use this official careers page. If you are ever unsure about DAWSON roles and communications contact us at before taking action.