Commercial Insurance Operations Manager

ABOUT HUB INTERNATIONAL:

HUB International Limited (HUB) is one of the largest global insurance and employee benefits broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. With over 21000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Generous PTO Package - Vacation Holiday Sick and Personal Time Off
• Great work/life balance because thats important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY:

TheOperations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department and office locations for Commercial Lines a book of business providingprofessional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues resulting in a rate of account retention that meets or exceeds expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Expected to travel between Charleston SC and Greenville SC. Travels on company business asrequired.
• Meets regional Operational standards as outlined by HUB Corporate
• Manages non-sales employees and functions within the department or location
• Champions communication of goals vision and procedures developed by the leadership teams
• Manages office environment and champions the creation and continuation of a culture of teamwork
• Works with Operational Team Leaders Accounting Human Resources and others to manage employees and implement regional projects and directives
• Provides assistancein the recruiting and hiring process and participates in the new hire onboarding process.
• Manages administrative general officeassistantand other positions as necessary
• Trains employees on duties expectations standardspoliciesand audits and reviews these areas regularly as set by standards; identifies/coordinatesadditionalemployee training as needed.
• Immediately and effectively addresses and resolves employee performance concernsutilizingRegional Human Resources and Operations resources as necessary
• Directs employee workflowworkloadand overall performance
• Develops and implements operational strategies providing guidance and input into the approaches of team members
• Provides feedback to management and employees about service structure to improve performance and productivity
• Coordinates time off within department or location to ensure service level andappropriate reportingof time off
• Assuresservice standards are being metutilizingthe audit and review process
• Assures client service standards are being met
• Assistsin monitoring expenses and adherence to budget numbers for location or department
• Conductsannual performance reviews for direct reports
• Manages the service of a book of business directly
• Answers clients/employeesquestionsin a timely manner
• Answers phone inquiries and addresses problems
• Manages facilities local vendors supplyorderingand other local officeresponsibilities in coordination with the market leader
• Preparesreports for management asrequired
• Attendsindustry related continuing education training and courses
• Performs other duties and projects as assigned

EXPERIENCE REQUIREMENTS:

• 7-10 years of applicable insurance/agency experience managing amid tolargesizebook of business
• 2-3 years of managingpeopleexperience
• Exceptional written and verbal communication skills
• Superior customer service andproblem solvingskills
• Proficiencywith Microsoft Office Suite (PowerPoint Word Excel Outlook)
• Detail-oriented self-starter
• Strong leadership mentoring and team-building skills
• Significant skill in handling competing demands and projects
• Excellent organizational skills and ability to prioritize and delegate responsibility
• Mastery of virtual technology including meeting scheduling videodisplayand screen sharing

EDUCATION/LICENSING REQUIREMENTS:

• Four-year college degree preferred but notrequired
• Relevant Insurance licenses per state/regional statutes
• Advanced professional designation highly desirable ( AAI ARM CIC CPCU)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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